MusabelaReviews of musabela.com

IF I could do a zero I would. The website is a SCAM!!!! STAY AWAY!!! Ordered 2 pairs, one size they ship was not even my size, way too narrow they are not wide shoes. Fake phone number on website, have been waiting 14 days for a refund and it states you get the refund back in 5 DAYS!!! I WILL NEVER BUY SHOES FROM THESE PEOPLE AGAIN, STAY AWAY!!! I WILL BE TAKING MY ORDER INTO POLICE HANDS GOING FURTHER!!!!

We ordered three pair of shoes, all in wide width and with our correct sizes. All three pairs of shoes have come in and were too small and were not in a wide size as ordered. I even confirmed prior to shipping, which took way too long, with an email to make sure we would be receiving the wide size. I have contacted the company and have been waiting now for 9 months to get the correct sizes shipped back out. I have been told the ones we ordered are no longer available, but then they come back in and still have not shipped. I have also asked them to ship the two they do have and have picked a different third pair, in stock, and still no confirmation of being shipped. It takes them weeks to respond to any emails and still no action on getting our shoes.

I got my shoes after a long wait after I tried them on they were to big at least 1size to big even with insoles and socks on. The quality was poor and I think I have been scammed by this company. was not told the shoes would have to be shipped from China another scam I will call my bank and see if thery can do anything but DONT BUY SHOES FROM THIS COMPANY UNLESS YOU WANT TO BE SCAMED

I ordered shoes September 7th and did not receive them cannot get in touch with anyone to get my money back the number they provide is phone And on top of that the customer service bot wants me to pay $5 to talk to someone this is bullcrap

Ted P. The shoes were too narrow, even though I ordered the extra wide option. I returned them as instructed. UPS confirmed the delivery on August 20, 2025, at 10:47 A.M. to Chino, CA, where it was signed for by someone named Simon (Proof of Delivery – tracking no. 1ZR6566E0366758961). Despite this, I have not received my refund. Musabela’s website advertises a 30-Day Money Back Guarantee, but in my case this promise was not honored. A warning to other customers. Fit: Smaller Comfort: Not Comfortable

Can I give a minus score? For 3 months I've been trying to get my refund. They take so long responding to emails. Keep asking for tracking number even though I've sent it 3 times to them. Terrible company!

They are the worst to deal with. They sent me the wrong size sneakers almost 2 months ago and I still have not received the correct size. Their customer service is horrible and they take days to get back to you. Nothing has been resolved but just back and forth emails

Ordered a size 7.5, shoes came a couple weeks later and were the wrong size. I emailed the company regarding the issue, they requested I take pictures of the tags in which I did and then that was all I heard, no resolution. I paid 74.94 for shoes I cannot wear because they sent the wrong size. Definitely would not recommend this company, and they are very cheap china quality definitely not worth 74.94. The company is scam.