MusabelaReviews of musabela.com

I paid for my shoes to get to me within 3-6 days, didn't realize that they would be coming from overseas. Got charged two times the amount of insurance. Waited 14 days for them to get here, then when they did get here, extremely wrong size. I ordered a size 12 ww, got a size 4. I have been in contact with them. Now they won't respond to me, last a heard over a week ago was they were going to check on my size. I have written them twice since then. They have had my money from my hsa since 11/1.

I order shoes back on September 9 and received them on September 20 and the same day I sent them a message letting them know I need to reorder a different size since those didn't fit. They response to my message but thing they stop responding to my messages but when I ask for the return address they sent it too me but they didn't tell me how and when I can expect an exchange. Then I started reading other reviews on BBB and other outlets where people talking how they returning their orders but not getting a refund or exchange for the return. And the phone number on their website under contact us will ring, but then disconnect the call.

I should have checked into their reviews better before I ordered. I had no idea that they were being shipped directly from China. I never received my order but they are saying it was delivered. I have played the run around game with their "support" team with no solution in sight. I want a refund and now they are saying that I am responsible for checking with the carrier to see if it was delivered. This is not a reputable company. **Update** This company is very hard to reach and they only respond when they want to. In their reply they gave no link to respond to. I just want my m9ney back. Is that so hard to do?

Ordered a pair to try. Delivered after 3+ weeks. Shoes are too narrow and very uncomfortable. Not only that but after seeing them and feeling the materials they are made with they are NOT shoes I would ever want to own. The feel like plastic and while lightweight, offer no comfort or durability from the looks of things. Began request for a refund and asked for week for the address to send these back to in order to fulfill my end of their "money back guarantee". Repeatedly told they were investigating. I had already told them I did not want an alterative size, or wider width. I just want to return these and get my money back. Last I heard was Friday morning, they were "personally going to investigate" this situation. I have had it. I wish there was a US location listed to send them back--but like everything else for sale online these must come from China and get by any way they can. I am super frustrated and want to ANYONE who is thinking of these to LOOKS ELSEWHERE. These are not the shoes for you. Would not recommend in any was and would have given ZERO STARS if that was an option. They say there is a money back guarantee but they just push you around until you are too frustrated to keep fighting. It isn't worth it.

Stop selling these shoes they are cheaply made and don't do anything for your feet. BIG SCAM!!!!!!!!!!!!!!!!!!!

I ordered back in October paid over 94.00 dollars got email on November 8th said order delivered checked mail box and nothing in it except empty bag. Do not order from MUSABELA IT'S A SCAM

Took way too long. Size was too big. Poor quality. I have been trying to get my refund for over a month now. If you buy them and want to return then, YOU PAY.

this company can improve by keeping their word!!! ordered a pair of shoes , came in wrong size, and very cheaply made. could buy Walmart shoes that are much better and a lot cheaper. Sent them back per instructions, they made it back to Cal. but nothing since then. They must be Chinese and Communist to boot. luckily I can afford the loss. Going to stick with Amazon and other reputable people from now on out