MusabelaReviews of musabela.com

I ordered the shoes in September 2025 they arrived in October. I didn't like the fit or the fact that the bottom of the shoe was a hard plastic. I was not satisfied so I wrote to Paypal to dispute. My return reason "shoes not as described" to which the 'seller' Ace Equities LLC told paypal that everything was described in the verbiage online. They in the meantime gave me a return address, I sent the shoes back. (before I knew I was denied by paypal) now i'm out $64+ and the shoes. I've written to Musabela.com numerous times and still nothing. I'm going to the Better Business Bureau with this complaint. (all the response emails said, "sorry for the inconvenience, we will send a email shortly of further instructions" STILL NOTHING

This company hides it's distribution site behind looking like a USA company. The return which you will probably need is based in the UK. The cost to return the shoes to the UK way exceeds the original cost of the shoes so you are SOL. DO NOT GIVE THIS DISHONEST COMPANY ANY OF YOUR BUSINESS.

This company is a total scam. They send you cheap shoes that takes a month to get them. They're not at all what they claim, and they refuse to let you return for a refund. There's no customer service phone number that works, the one they give is a fake phone number and the emails just say- sorry we're working on it and we'll get back to you! And then never get back to you. I'm getting my money back from Huntington

I get an email that this company wants to make my complaint right. So like a fool I believe them and resubmitted it. I get a reply back from them thanking me for sending my info back to them and I would be hearing from them within 24 hours. That was a week ago. Even when they reply to Trustpilot they can't keep there word. What a sham. DO NOT ORDER FROM THIS COMPANY.

I placed an order on November 21, 2025 and received my shoes on December 8, 2025. The shoes did not fit and I requested a refund on December 9, 2025. I received an email saying I would receive further instruction. That instruction never came. I contacted them again on Dec. 15, 2025 and was told I would be contacted within the next 24 hours. Again nothing came. I waited until Dec. 16, 2025 and told them if I did not hear from them in the next few days I would dispute the charge with my credit card. Awful customer service.

I ordered an 11 extra wide and they send an 11 regular. I'm trying to return or exchange the boots but can't get a response after repeated efforts.

After waiting 5 weeks for my sneakers, they finally arrived today and 1. my foot, your foot and all of our relatives feet can fit in these sneakers. Both shoe tongues in the sneakers are torn apart. This experience doesn't deserve one star.

I ordered 11.5 xtra wide. Can't even get my foot in the shoe. Waited a month to get them and now I can't even wear them. I want all my money back and you pay to have them shipped back to China.