MusabelaAt Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Becky M.
PLEASE-everyone go online and file a complaint with the Better Business Bureau for this company! I’ve had a horrible experience w Musabela and from what I reading, they need to be turned in for scamming so many customers.
susan M.
Never got my shoes. Ever. Ordered Nov 29 2025 and today is Feb 25. Email doesn't respond and phone no.doesn't answer. No customer service. DO NOT BUY FROM THEM. I can't believe they're still out there.
Alkif P.
Never get the order and never get response back on my mails
customer
These people are scam. I had one pair and looked at the site. I accidently hit order and they would not stop the order from coming. They are probably located in China because all of the responses I get to my emails are made at one in the morning. Phone number does not go through. They say they are in Irvine California but I do not believe that. I still am awaiting a return authorization number from them. Package is not opened up.
Mamabear
DO NOT BUY!!! Horrible customer service. They wont respond to be able to return the shoes for a refund as they claim you can return within 30 days of receiving. *Took forever to get the shoes *Shoes are incorrect size *Poor quality *No claimed arch support Wish I head read these reviews before buying.
sohail F.
Zero stars if there was an option, garbage, fake advertising delivery takes an extremely long time zero customer service!!!! Fraud!!!! Don't order!!!
Jeffrey L.
I bought two pairs of shoes and waited a three weeks to receive. They did not fit I think they’re made for children. Anyway I contacted them to return and they gave an address to ship back on my dime. I did as they asked within 30 days in all the original packaging which I did. Now comes the fun they acknowledge receiving the shoes back and toils a refund was initialized 2-10 days for funds return. Whelk that never happened and as of now 45 days later still nothing and I contact them email only the sent back someone would get back to me within 24 hours. Well this is the second time I received that email. Now they just don’t respond. Right now I’m out $130.00 dollars plus the cost of return shipping DOO NOT DEAL WITH THIS COMPANY THEY WILL STEAL YOUR MONEY AND NEVER RESPOND!! I could go on but I think you got the gist of dealing with a sub rated company.
RL J.
Do not purchase form this company. The shoes are too big. They do not honor the guarantee. The size chart is wrong. I returned them and they did not return my money even with a signed tracking.
