MusabelaReviews of musabela.com

I have been trying to return several pairs of shoes for over a month. All they do is ask if I want to exchange for a different size. I sent a new email and they came back with the same message. I tried several times. It takes about a week to get the same message. I would never recommend them. This is by far one of the worst online experiences I have ever had.

Horrible company. Right after I ordered them, I tried to cancel them because I saw all of the reviews. There was nobody to get in contact with by calling or by email it took weeks upon weeks to get them. They were so big that it was impossible to wear them.

BEWARE!!!! If I could I’d give it a zero stars. They are a scam. Right after I placed an order, I emailed/messaged the company few times to cancel my order. They said they received my request and will take care of it within 24th. I kept emailing and following up and they kept replying to me with an automated message asking if I want to order different size. Countless emails later every single email was replied to with the same automated message and no action was taken. Few days after that I got an email that order was sent out and will take 10-14 days to deliver. These people lie about everything. Save yourself time and stress and don’t order from them.

Be warned: They will not process return requests. Your emails will get a response asking if you would like another size over and over. The customer service number listed with the better business bureau as their contact does not accept inbound calls. Shoes shipped from China on freighter ~3weeks. DO NOT BUY MUSABELA if you need orthotics. They do not qualify as orthotic shoes.they are not an accredited company with BBB. They have an F rating. 44 complaints. 44 unanswered by musabella. Sham company from China under American banner.

15 emails to get my problem fixed and no person has contacted me to fix the problem. Don’t buy anything from this company

I was sent the wrong size shoes. I could not get an answer from them on where to return the shoes. Finally I found the address but had to pay shipping to send them back. I never could get a refund. I reported it to my bank as FRAUD. The bank paid me for the shoes. STAY AWAY FROM THIS COMPANY!!!!

The sandals I purchased in August of 2025 were not as supportive for my plantir fascititis. I requested a return, and was told I would receive an email with instructions. After three weeks, and a request for instructions, I returned the sandals in mid-September, providing the tracking information and that they had been received by the local distribution center. No refund was issued, and I began to email customer service every two weeks, providing screenshots of the return information, but as of the end of February, I still have not received a refund. Now when I email customer service they are offering replacement sandals, and I have to tell them I need a refund. This is a terrible company.

The shoes run small and are cheaply made. When I returned them I had to pay 21.00 dollars to ship them back and still haven't gotten a refund. Impossible to reach anyone,the phone number is bogus and they don't respond to emails. Total scam