Xxxx
Incorrect product recommendation, difficult return
I spoke to a representative and explained the application for the part I was trying to buy. After it arrived, I contacted the manufacturer for advise on install and wiring and I was informed that the product is not even close to applicable for my needs (it would fail very quickly if used as described). Murcal tried to charge a 15% restock fee, in addition to return shipping. After back and forth they seemed to have very little empathy or acceptance that they made a mistake, but finally agreed to waive the restock fee. They left a slightly passive aggressive note on the RMA "customer ordered wrong part". I'm frustrated with their incorrect product advice, and when more frustrated with their customer service during return. Will not be back.
Response from MurCal, Inc.Feb 27, 2023
Hello. I am sorry to see that you had such an unpleasant experience with my company. I greatly appreciate your candid feedback and will do my best to use this to improve our service. We are here to make the lives of our customers easier, not harder. Please accept my sincere apologies. If you have any further information that will help me sort this out, please email me directly at [email protected]. I am looking forward to hearing from you. Sincerely, Bob Murphy - President, MurCal, Inc.