MurCal is in the business of taking the load off of our customers. We integrate displays, instrumentation, controls, and software to automatically control, monitor, and protect equipment used for applications in water pumping, frost protection, mobile equipment, gas compression, agriculture, flood control, and other driven equipment.
MurCal, Inc. (murcal.com) has 235 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Factory Equipment · Rohnert Park, California
Excellent
Factory Equipment · San Luis Obispo, California
Excellent
Factory Equipment · Lake Forest, California
Great
Factory Equipment · City of Industry, California
Great
Showing 4 reviews with 2 stars · Clear filters
Krister L.
When you send a package there should be contact information attached and you had not attached it. Now the pacgage has been waitin in UPS Helsinki for over two weeks because they did not have the information to whom contact that they could clear the Customs.
James
Purchased temp indicator that was over two years old on the shelf. It never worked. No warranty honored. Had to purchase another one. Terrible customer service.
Response from MurCal, Inc.Dec 11, 2023
Hi James, please shoot me an email at [email protected] with your order number. I'd like to look into this for you. This isn't our standard policy.
customer
My only reason for the low review is the design of your new website. Your item search bar in the header bar disappears if we are logged in to our account, because the "Welcome, X" covers that area of the header. This makes it impossible to check our discounted prices and to build a cart in an efficient manner. We have to search items one by one and add them to the cart (which, by the way, does not give any kind of visual indication to confirm you've added an item to the cart. The item page just reloads.) Only during checkout after we have added every item to the cart can we log in to check pricing. And heaven forbid you added an incorrect item, because once logged in you can no longer search. Please, PLEASE, consider revisiting your header design so you can still search for products once logged in to your account. Adding a bulk order upload would be a dream come true.
Response from MurCal, Inc.Nov 22, 2021
Thank you for this excellent feedback! Our developer is looking into this right now. We will update you when it is fixed. UPDATE: We believe this issue has been addressed and fixed. Please let us know if you experience any additional issues. 1/18/2022.
customer
With the goods ordered, everything is good, but shipping cost changed after ordering. Was $ 20, but in the invoice and after sending the goods it became $ 65
Response from MurCal, Inc.Oct 18, 2021
Hello. We have discussed this and are implementing procedural changes to make sure this either doesn't happen or a conversation will take place with you, the customer before the parts are shipped. Please contact me at [email protected] so that we can further investigate what happened with your particular order. Thank you. Bob Murphy - President - MurCal, Inc.