MuradReviews of murad.com

Beware that Murad's order cancellation policy is horrible. I originally set up auto-fulfillment on my first order using the maximum 3-month fulfillment period. After three months, I received a reorder email time marked 12:19am (when I was asleep). I did not need a refill (and this stuff is expensive) and contacted the company as soon as it opened for business the next day (6am CA time). I was informed that Murad does not cancel orders (regardless of order timing/shipping status and I would have to pay to return it when received. Respectable, customer service oriented companies allow for cancellations when promptly contacted. I will now pay to return the products and delete my account immediately after the return refund is processed.

I have sensitive skin and have been to my clinic twice now for a facial and 1st time huge reaction and 2nd time she accidentally used the toner and same thing - be careful

The terrible reviews are right! How can such ridiculously expensive products can have the worst service ever?! One of my products was missing, and an spf I order was leaked in product. They said I should dispute with my bank! When I asked why should I involve my bank in this issue which is murads fault the agent transferred me to her... so called supervisor who was ridiculously bad, rude, and dumb... she just wanted to get rid of the chat and said she would not change her opinion... ok so now her opinion is whats matters and not policies... so this lame company goes by opinions... that's why they are terrible.

I've never seen such an unethical and careless company. They will ship you old or returned products that are unpacked and unsealed. Bad business. Do Not Buy From Them If You Care About Your Health and Skin

Producten zijn goed echter de klantenservice, welke klantenservice? Wanneer je contact zoekt wordt er niet gereageerd. Ik heb een herhaaldelijke mail verstuurd met het verzoek een reactie te geven, echter zonder resultaat. Alsof je niet bestaat.

I’ve liked the murad vitamin oil, and have purchased it many times….no more. The product is fine, but the price is prohibitive, and the bottle is smaller. How does the company reduce the size of the product, while simultaneously go up on the price? I’ll find another vitamin oil. Done with Murad.

I enjoy the products, however I will not purchase from them again or support their business. Customer service is terrible. Canceled all subscriptions due to moving to a new state. Well somehow 1 remained, when I went in to stop it, it was being processed. Try to contact to cancel unable to get through, sent email. Finally was able to get through told to let as it was in the box. They refuse to cancel to redirect shipment. Was able to get call Ups, and refuse shipment. Murad the shipment was refused and they failed to give me a credit

This was terrible service. The reason to why Sylvie say she couldn’t not resolve my concerns is incoherent. It went from saving the planet, by not sending the product. To “once an order is confirmed, we are unable to make alterations, and therefore, we cannot honour the inclusion of the gift in this instance”. It’s inconceivable that they do not have the ability to change orders. They further went on to say. “ We apologize for any confusion regarding the free gift” there was confusion on my part but still didn’t honour the gift. . I made a mistake by not putting the gift code in as I thought it was automatically added. However they want honour the gift, to which I was entitled to, “ have read trust pilot reviews and can honestly say I wish I had read these before purchasing.