Multiplay GameserversReviews of multiplaygameservers.com

Its such a shame I have to leave this as a 2 star review. Having a Minecraft server with them for nearly a year that both myself and my mate use for our own testing and playing around on. I would have left an easy 4 star review, the server was laggy at some points, and on the occasion it would turn off without being told. But for what we used it for a couple of guys testing builds and mods it was ok, I have larger servers running else where which i was really considering moving over. However after today's issues, I will not be. I would like to point out at this point when everything is working there a great server....when its not working, there useless is an understatement. This morning we discovered our server was not working, even though the "Control Panel" showed it as online...It was not, and by the use of the activity graph which i checked around 10am, I discovered it had been down since around 08:30am. So logged a ticket. upon logging the ticket a messaged appeared on the screen, tickets take up to 6 hours to fix, we normally respond in 2 great...4 hours later no reply so i chase (update ticket) nothing. So i look in the FAQ on a few different pages and find they say actually tickets take up to 12 hours. If i had known this before the 5pm cut off for the phone in help desk i would have Phoned. But two late. I took to the forums for advise and found 2 other people in quick response having similar issues, 8 hours from ticket being logged, and 10 hours of server down :- 6pm i get a message, "we are sorry for delay, your server had an issue we have now fixed it should now work" I checked - Nope server didn't ever come back on correctly there was a spike in usage load for about 10 min and then zero again. So i reply still down, 9 hours ticket logged and 11 hours server down 7pm (ish) - "sorry about this there where two issues we have restarted and it is now working"...it is not. again about 10 min of load then back to zero. Replied again, server is still down. 11 hours after ticket and 13 hours of server down 9pm - a 10 min spike in load and zero again (no email no message no update on ticket hhhmmm) I am truely sorry to have to leave this review if you are a small part time player and you want to just jump on every now and then, this might be good for you as its a cheap site made easy to use via there control panel. But if you are planning on running a decent sized server that requires quick IT response and decent 24/7 support...I would not recommend by a long way, it it now 11pm server has been down since 8am (ish) and ticket is still not resolved after nearly an 8 hour wait in the first place a few quick replies within about an hour of each other I am on another 3 hours ish of waiting with no reply. Needless to say am very disappointed in the lack of communication with me about this issue, not even a kind 2 second message to say "we are looking into this" or "Sorry for the delay this is still on going" once every 2-3 hours that would be a nice added touch but not even that. UPDATE... After Tweeting the company in the public eye they had replied to me and "Fixed" the problem and updated there tweet all within about 5 mins AMAZING how quickly they can jump into action when you go public with something ......Yes i said "Fixed" because i tested the server for a bit finally went to sleep woke up this morning to it being down again O_O are you having a laugh, So i tweet them and replied to my ticket once again, now going on 2 hours still no reply ticket over 24 hours old! No one is replying and after trying to call the online support number I could find, someone answered the phone. and hung up again without a word....Down to 1 star as this is unacceptable, and unreasonable the only thing I can say is when I actually get an email reply from them even though it seems to take HOURS. They are polite and understanding .

The hosting was targeted by a DDOS and didn't notify me. I had to ask why I couldn't reach the server. There was no way to retrieve any save games, and things got worse. Once the server became reachable it became evident that everything was gone! I lost all my stuff that was on this server. This is unacceptable for any hosting. Secondly, the control panel provided by this hosting is terrible. If you want to upload your save game you have to fill out a request and upload the file AND WAIT for someone to put the file in place. How crazy is that? This may be one of the cheaper hostings, but it comes at a price. EDIT: I filed a lot of support tickets. The support crew replied but couldn't do anything for me.

Staff were unable to communicate effectively with myself and never informed me of a server transfer that was going to happen for which reason I lost 80% of my progress on a world I had. When my world was eventually recovered it was a world from the first 2 days I had worked on it meaning I lost an extra 7 days of work. Additionally after cancelling my service, making sure I would not be charged the following month - I have now been charged and am in the process of trying to get a refund. Overall I am sure this service works for some but I have had a more than negative experience.

Did not offer refund when I requested for one.

DONT BUY SERVER

Not worth a damn.

it's too difficult to make admin on server. ive spendt more than 10 hours to make it work and it just don't.

Multiplay kept on launching my server after I shut it down and all of my subs base's got raided