SunBro
A few problems
A few problems I have rented an Ark: Survival evolved server from them recently, and although the month is not up yet, I will most likely not extend my service due to the following facts. 1) With the ark servers there are a number of problems, which i will list - Mods not loading at all (this presents the problem of having your modded data dumped everytime the server loads without the mod so all modded structures, dinos, progress disappears EVERYTIME this problem happens, i cannot explain how many times I've lost my character and tribe data due to this. - the ark server not connecting to steam cmd, giving mod problems and loading vanilla only which also contributes to the above problem. - world backup not working correctly and so everytime you restore a previous world it just decides a brand new fresh world is good for you. **UPDATE** So far, it seems since this review they have fixed the problem and have not experienced this since. 2) The customer service/technical assistance team - As i write this review it has been 16 hours since the last reply to my ticket.....24/7 assistance hmmm (Press X to doubt) - They constantly re-write game.ini gameusersetting.ini files without informing you, thus changing server settings and in most cases resetting the server settings disabling certain things. - lacking attention to detail, there were certain lines of code in the ini files written by them that contradict other entries in clanforge resulting in a confused server host. - No empathy whatsoever, I have written and tried to be nice for the most part but they refuse to even do so much as apologise, I havent been able to access my server for 3 days now and not so much as a sorry or re-reimbursing my self for a server im paying for that is down..... Now im not sure how it is for other game servers, but my experience with them for an ARK server is sub-par. the only reason this is 3 stars instead of 2 is because I have used them in the past and this is the first time I've experienced major issues on this level but this can quickly change to 2 depending on how they recover their service and how long it takes, then again it could also go up to 4 stars based on their recovery of this issue. **UPDATE** I amended this review based on their recovery They did offer me time in lieu for the time lost whilst server was down for errors and managed to resolve the issues at hand and so far haven't experienced much else.
Response from Multiplay GameserversOct 4, 2017
Hello! Thank you for your detailed and fair review, We'll definately be reviewing this and taking your ideas into consideration. Thanks, Ryan ---------------------------- Hello SunBro, Thank you so much for your edited review! We really appreciate you taking the time to come back and update everyone. I'm glad that my team have managed to get this sorted for you and also offer you some kind of compensation for the down time. Please do let us know if you need any further help and we'll do our best to try and get everything sorted for you :) Thanks again, Mike Assis Technical Operations Lead




