Terrible servers. Could not run Farm Sim 17 with only 4 people playing. Server would crash every 30 minutes or so and the only thing they said was it was our fault. N one was willing to fix anything, so i asked for a refund and will go somewhere else.
Response from Multiplay GameserversFeb 27, 2018
Hello Erin,
I am sorry for the experience you have had.
Please could you send a ticket in so we could look at a better solution.
Thanks,
Magnus
GW
gavin W.
Horrible service dont use this company if possible.
It was bad, the formatting for mobile was horrible and almost unusable. When i asked for help finding settings for my server the sent a link and said this should help, it didnt have anything i needed and when i said that i never got a reply. On my last week with the server it wouldnt work it would load and the my screen would just go black and again when i said something they never responded and i lost a week of the one month i payed for very upsetting. Waste of money i would never buy a server from this company again
Response from Multiplay GameserversFeb 27, 2018
Hello Gavin,
We apologise for the bad experience you have had.
We have a policy to not make custom configuration changes to your configs but we do try to steer you in the correct direction and the Wiki Ark links we send out are extremely helpful as they contain any and all changes to configuration you may want with explanations.
If you could send a ticket into our support I would like to see how we can work this out for you.
Thanks,
Magnus
RT
Robert T.
Farming simulator 2017 server crashes on daily base
I have Payed for a FS 2017 server for 5 people and it constantly crashes I wrote a ticket and the answer was that i played the game and used to many helpers THATS THE FREAKIN GAME You are telling me not to play the GAME The next thing why it crashes was that we use MODS They advertise with 750 MB capacity of mods I use 15 MB ??? The only pro thing is that they are cheap A friend of mine has a nitrado server for more then 2 months and it didnt crashed a single time 17-2-2018 i have a server with gamed! now for 2 weeks it never crashed once no problem with 50 mods no problem with maps
Response from Multiplay GameserversJan 29, 2018
Hello Robert,
I'm sorry to hear that you're having issues, as mentioned in your ticket this is due to CPU issues that your server was having, which mods and map size do contribute to.
We'd like to continue helping you with this to get your server fixed, however in order to do so we'll need you to respond to your ticket.
RP
Rodney P.
That’s for you support team should be …
That’s for you support team should be renamed no nothing stress team
Response from Multiplay GameserversMar 5, 2018
Hi Rodney,
I am sorry to hear you had a negative experience with us, we are striving to be better every day, can you provide me with an MH number of a ticket reference and I will take a look at the tickets to see what we can try to improve?
I look forward to hearing from you.
Jack 'CJT' Tovey
MT
Martin T.
the help from their help desk is …
the help from their help desk is absolutely horrid!
Response from Multiplay GameserversJan 11, 2018
Hello Martin,
I'm sorry to hear you're having issues with your server.
We have a lot of guides available for using FTP for Minecraft, and we've also explained how your issue can be fixed.
If you're still having issues with your server, please feel free to create a new ticket or open an existing ticket with our support team.
SU
SUNE
Slettede det hele uden advarsel
Billigt, men deres support er meget svingende. Havde en Minecraftserver, hvor de efter noget fra deres side, fik serveren til at lukke ned, og de brugte et par dage den første gang, på at fixe det. Anden gang kunne de ikke fixe det, så de genstarede bare det hele, uden at advare mig først. Så alle addons forsvandt, det samme gjorde ekstra verdener jeg havde lagt ind til minigames med warps til, samt alle indstillinger til addonsene. Normalt når jeg rodede med noget, så tog jeg selvfølgelig backup, men da jeg ikke havde roddet med noget, havde jeg ikke denne gang...
De forstod aldrig at der var noget galt. De forstod ikke forskellen på addons og mods. De forstod ikke, at jeg kunne have gang i flere verdener end én...De brude ikke hoste Minecraft. Måske de er bedre til andre spil...
Response from Multiplay GameserversJan 9, 2018
Hello Sune,
Appreciate the feedback and we will review this internally to see where we can look at improving the service.
OJ
Oliver Joseph A.
Problem after problem, unhelpful support.
Problem after problem, avoid. Every fix magically needs you to "Buy another server" even though they advertise game switching on one server.
due to how their "system" works, only a few of the games on the list actually are viable for this, you have to buy more servers to be able to use the others.
Response from Multiplay GameserversJan 4, 2018
Hello Oliver,
We do allow you switch to any game server via our Account Upgrades system but some game servers come with a select few games that you can switch between on the fly as they are included in your service.
If you do upgrade to another game server from the Account Upgrades section you will find the time left on your current server is added to the new one (time can vary on price of sever per month)
Kind Regards,
Magnus
RJ
RJ
Server was not set up after I paid and …
Server was not set up after I paid and checked out. Web site promised immediate availability. An automated email said it would be done later. (copy below). I waited for a week and nothing happened. Cancelled credit card payment but they are now chasing for payment for something that they never delivered. Their copyright notice on their email is still saying copyright 2014 so I'm not confident they are are keeping their service up to date.
"Unfortunately we were unable to setup your server automatically due to recent high demand for our high quality servers, and our unquestioning quest for lag free servers will not allow us to put you on an overloaded machine.
Fear not, our engineers have been notified of your pending order and will be provisioning additional capacity as soon as possible to fulfil your order.
Once additional capacity has been installed, you will recieve the details of your server.
Note: That only once your server has been setup will your rental period start so you're not losing any days from your order.
Response from Multiplay GameserversDec 7, 2017
Hi RJ,
I am sorry to hear that you have had a negative experience with us, and first off, let me thank you for the feedback!
I have done some digging, and I have included a screenshot of our logs below:
Sent Time Subject
2017-12-06 00:49:57 Multiplay Gameservers - No Payment Received
2017-11-28 01:14:50 Multiplay Gameservers - Payment Due
2017-11-05 14:01:20 Your Multiplay Gameserver is now ready
2017-11-05 14:01:11 Your Multiplay Gameserver Order
2017-11-05 13:52:39 Multiplay Gameservers - Payment Received
2017-11-05 13:52:38 Your Multiplay Gameserver Order
As you can see from these emails, your server was provisioned and set up on the same day as your payment was taken. However, we actually updated our automated emails recently, and a ticket has been raised internally to investigate why you received this email rather than an up-to-date one.
Please do contact us via a ticket as we’d love to correct all of this for you so that you can enjoy our services.
Thanks again for the feedback.
Jack 'CJT' Tovey