Didn't work. Lots of excuses. Server crashed when you made any configuration changes. Not worth the time and trouble.
Response from Multiplay GameserversJul 1, 2018
Hello F Clark,
Thanks for the feedback and I'm sorry you fell this way.
Our default server configuration is always guaranteed to work but if you modify the configuration incorrectly your server will stop working.
We can only guarantee the default configuration and any custom configuration is not directly supported.
Regards,
Magnus
KE
kelvin
LOL....
LOL. tech support is a joke.
Response from Multiplay GameserversJun 28, 2018
Hello Kelvin,
I'm sorry to hear that you think that way.
Unfortunately I can't seem to find any tickets relating to your account, so I'm unable to assist or look into any issues you've had.
If you raise a ticket with our support team, we'll happily look into it and do our best to help you.
CO
Colin
Awful never dealt with such a poor…
Awful never dealt with such a poor host, opened a ticket every single day for different problem, yes the support is 5* but the control panel and connection is just sickening and not to mention they don't even have FTP access and my server with them has started to pickup users but now i'm going to need to cancel the account as they are that useless so i will have to start again from scratch, but hey if your all about good servers join.. gameservers.com not had a problem since i joined
Response from Multiplay GameserversApr 28, 2018
Hi Colin,
I am sorry to hear that you have had a bad experience with us, can you provide a ticket number or MH number and I will investigate this.
It would also be really appreciated if you include suggestions on what we can do to improve our service it would be greatly appreciated.
Best Regards,
Jack 'CJT' Tovey
LA
Laurence
A complete loss of data
This is the third or fourth server I've made with Multiplay. In the past, I have been incredibly happy and satisfied with the quality of the servers.
However, when my entire Minecraft server was essentially wiped, and the world file corrupted, fairly unimpressed. Because the servers backups had been wiped, there was no way to go back to an earlier file to avoid the corruption.
I reported the issue 14 days before I actually finally got a conclusive answer that my server being wiped, was probably what happened. I didn't always have time to message back straight away, but I went back and forth 13 times before I was even told this might be what happened. I had to keep re-explaining the issue since for almost every ticket different support people answered it, and hadn't read the previous. Additionally, one of the support staff wasn't even aware that Clanforge did auto-backups for the worlds.
Being told that the data was completely unrecoverable, and that there were no backups of the data on Clanforges side because it would increase costs, was quite the shock. This is so far from industry standard. Was unimpressed with how blase the support staff handled this.
With absolutely no way to get back the world that had thousands of hours, months of progress, and the fact that other people had paid for the server too, I'm incredibly unimpressed.
Response from Multiplay GameserversApr 11, 2018
Hello Laurence,
We have apologised as much as possible about the issue we has between 28/03/2018 and 31/03/2018.
Unfortunately all our backups for those few Minecraft servers were lost due to servers being incorrectly cancelled.
We do however provide FTP access to both your backups and your server files for you to be able to create your own offsite backups.
Again we apologise for the issue and have done everything we can to do right.
Thanks for your feedback.
-Magnus
KH
Kevin H.
Expensive price jump
Expensive price jump
Response from Multiplay GameserversApr 10, 2018
Hey Kevin,
Apologies for the pricing adjustment you've seen.
From the looks of it you had purchased the service with a 25% discount voucher which only applies to the first month/payment for the service.
After that duration this voucher is no longer applied and the service goes back to its regular pricing, however we will look at making this more clear on our panel for the future.
Thank you again for this feedback.
KB
JE
Jeremy
DO NOT USE THIS COMPANY
I have no idea how they have so many good reviews, but it’s a load of hogwash. Since renting an Ark PS4 Server with this company I have had nothing less then a horrible experience. I honestly wish I would’ve just used Nitrado, but for some reason I couldn’t get their site to work so I ended up looking up other options. After spending at least 48h total setting up my server’s settings and another 48h altogether playing my server has randomly crashed/disappeared for the millionth time less than a month. Due to the fact no one can find the server, no one will join. The ones that were consistently playing have moved on to a more reliable server and I don’t blame them at all for it. My server renews in 5 days and if their support can not resolve my server vanishing permanently I will cancel the service. The times I have contacted their support I felt more like I was bothering them due to their lack of empathetic support or offer an apology for my inconvenience. I’ve tried posting in their forums, but it appears they’ve blocked it so no new posts can be added or replied to. I read other customers’ also “lost” their servers in other games and support was unhelpful. I guess they don’t want more bad reviews as to scare unaware customers off. STAY AWAY FROM THIS COMPANY. If you look up the issue I’m having you’ll see people having been having this issue since 2011, they clearly have no interest in bettering their servers as nothing has changed here in 2018 apparently. Do yourself a huge favor, save yourself the headache and loss of a few dollars and just go anywhere; but here.
EDIT: I meant your servers disappearing, unjoinable. Not just with Ark PS4, but your gameserver hosting in general; however I understand how that part was confusing. Google ClanForge server dissappearing and the earliest posts are back in 2011 with different games up until now with different games.
As for my ticket, there was never any resolution and based off of your staff’s responses I felt like a bother so I didn’t see the point of spamming your ticket system. I tried to tolerate the issues and hope they’d resolve themselves since nothing could be found wrong according to your support; but I’m not going to continue paying for something that is inaccessible on its best days and off the listing on it’s worse. I contacted support one last time and still these aforementioned issues remain. I am canceling my service, but just wanted to let people know my experience as I cannot post on your websight’s forums and the earliest post is in 2017 with surprise surprise a server dissappearing.
Response from Multiplay GameserversMar 17, 2018
Hello Jeremy,
Thank you for your feedback.
Unfortunately, Ark for the PS4 has not been available since 2011, and we are currently working on getting your server up and running again without issue as mentioned in your ticket.
However, as you haven't reported that this was still an issue since the last ticket you created 17 days ago, we were unable to fix the problem, as we weren't aware it was still an issue.
SE
Sean
Game server would crash within 10…
Game server would crash within 10 minutes of gameplay, making it unplayable.
Response from Multiplay GameserversMar 9, 2018
Hello Sean,
Thank your feedback.
Sorry to hear of your experience with us so far.
Please could you send a ticket into our support team and we will look into this.
Thanks,
Magnus
CM
carlos M.
disscord support no work properly
disscord support no work properly , sv batallion crash 24,7 and much more
Response from Multiplay GameserversMar 1, 2018
Hello Carlos,
We do not provide officially provide support on Discord.
If you need help from a member of our support team then please could you fill out a ticket.
If you are having issues with your server then please could you send a ticket in and we will look into this.
Kind Regards,
Magnus