Multiplay GameserversReviews of multiplaygameservers.com

I originally bought this server to stop the lag caused by hosting a factorio server myself, however with only being able to use such cheap options with no room for upgrading which caused a substantial amount of lag. Other then lag alone we would find at seemingly random times the entire service would stop working, meaning we would be unable to access the control board of the server or connecting to the server at all.

MH426573 Tickets 7388255, 7394166 When I signed up, the site asked me what location I wanted. Los Angeles was closest, so I chose it. The page said, "Oh, woops. That one's full. Pick another." So I chose Seattle. Again, full. So I chose San Jose. Finally. But at least it didn't let me start a server on a crowded location! I finished sign-up, and waited. Got an email a few minutes later with login info for my shiny, new server. Logged in, and instead of a server, there was a message saying, "This location is full. Gonna need to wait on a hardware upgrade, mate." No. So I opened a support ticket to have the server moved. I specifically asked for a location that wasn't crowded. A very nice man moved my server to Los Angeles. Yeah, the same Los Angeles that the site wouldn't let me choose due to overcrowding. But the server was up, at least. Fine. I play for a few hours and go to bed. The next day, the server is down. "Weird." I look at the log, and it had died overnight. It tried to restart itself 3 times, couldn't manage it, and gave up. I started it and after about 10 minutes it appeared in-game. "Well that was awfully slow." I play some more. After a few hours, the server starts lagging, hard. My ping would run up to about 50,000ms, then drop down to 30, and without missing a beat, run back up to the tens of thousands. I couldn't move my character. So I checked the Knowledge Base. I used to be a phone tech and a server admin for ISPs and I know better than to be "that guy." I connected to several open servers in search of lag. Nothing. Back to my server. Lag. So it's not me. The knowledge base wanted me to run a sustained traceroute to the server while in-game for at least 20 minutes, and attach the log to a ticket. I gave it an hour, and attached the log to a new ticket. The reply I got had me awfully confused. I know what a traceroute is, and I can read the log. The service rep said, "You're losing packets on your LAN. You on wifi or summat?" The log showed 61 packets lost out of 6,884 on my LAN. Around 0.8%. Even if you stacked those packets end-to-end such that the connection was dropping all at once, my ping wouldn't hit 50 seconds more than once, let alone repeatedly for several hours straight. On top of that, the rep evidently didn't look at the server. He didn't see the logs that showed it dying the night before, and he didn't see that the server resource monitor had giant gaps in it, where the server was presumably so choked that it couldn't keep track of its own CPU/memory usage. No...his whole response was, "Are you on wifi?" So I replied to the ticket. Still not wanting to be "that guy" I sidestepped reminding the rep that 0.8% packet loss isn't noticeable and instead mentioned that a) a friend of mine from another state was on the server experiencing the same problem at the same time and b) the server wasn't even keeping track of itself, let alone the connection of anyone logged in. He asked me if I wanted to move the server. I said, "Yes, San Jose." It was late at night and I went to bed. The next day, I looked and he had said it would be done. It had been about 7 hours at this point. I open the server admin page, the server is down, and the most recent log entry says, from San Jose, "Failed to create server." So I replied to the ticket again. "Hellooo...dead in the water, here." A third nice man said, "Oh, just give it an hour. It's still moving." No addressing of the error in the log, or the fact that I could have driven from Phoenix to LA and been half way to San Jose with my server on a thumb drive by this point. So I waited 3 hours (by which time I would have been IN San Jose). Nothing. So I replied to the ticket again. "What gives this time?" "Oh, okay, I pressed the button that stops it from being broken now. I didn't press it before telling you to wait an hour, because reasons. But I started it now. All good???" I look. It's still in LA. On the same machine. I log in, same lag. But hey, at least the server is charting its resource usage again. I guess I can watch that instead of gaming. No, I'm done. Keep the $8. A year ago, I played on a MultiPlay server someone else had opened and saw no problems. Something has changed. Nice enough people, but my god...look at the server before suggesting "WIFI THO?" or asking someone to wait for nothing to happen, only to then put the whole process back to square one.

Server constantly goes down. Says it's up in the dashboard, but unseeable by ark. It will not go 24 hrs without going down. No Update feature from dashboard, so they do it automatically and the server gets stuck and have to submit tickets. Just all around pretty crappy. You get what you pay for here folks. Spend another $5-$10 and go with another host. Btw the dashboard is crap. They don't tell you that if you use their pre-made stuff and then you actually edit the game ini that it doesn't overlap, it wipes everything and you gotta go back and re-do it all. Just use another company it's so poorly set up that if you don't REALLY know what you're doing, you'll end up having a completely frustrating time.

Twice I have lost my old IP and been assigned a new on my teamspeak server. Honestly that is unacceptable to me. Next time it happens I will have to switch service.

Not very simple to manage and mod support is absolutely terrible

Honestly, the customer service is the only reason why they have two stars, tried to play a factorio map but ran into countless problems, some of which the customer had to resolve himself because the customer service were too slow.

The are ok when they work server going down not updating when the gameservers servers updates and causing me and my friends to start over multiple times because they brake the game

I have been renting servers with these guys for a few years now. I have had continual issues with them not updating the servers in a timely fashion. I have spoke to them on multiple occasions about this. The last person I spoke to basically told me that they test the updates before they release them and that they were not going to change how they do things (I have it all in writing). I argued that they should be able to accomplish this in a timely fashion. This morning I was checking my Rust server to see player activity. The server has been empty since the update yesterday and the server still has not been updated yet a day later at the time of writing this. So I have likely lost the little player base I was developing because the server is again not accessible. I go through this every week. I also had this issue with a Factorio server I was renting from them. Oh and did I mention the Rust server I opted for cost me almost 100$ Canadian because I got double memory ect, and yet they still are providing me sub par service despite the price. I was not going to bother writing a review until I noticed they had the nerve to do this to me again. *Poor problem solving and public relations *Unreliable server hosting *Constant server babysitting by the customer *Very high price for poor service So now I will be using a different company and as a result they have lost a long time customer. If you are serious about renting a quality server I recommend you look elsewhere. Update: They still have not updated server. Update: Machine 'tor31' doesn't have 'Rust Experimental' installed (modid: 17695) ^Another coincidence? I think not.