Multiplay GameserversReviews of multiplaygameservers.com

unfortunately they are very poor and very slow at comiing back to you on customer serveice, we experienced being lagged out , server constantly restarts and when ddosed we were all lagged off, they say they have protection but it doesnt feel like it when we brought it to their attention they eventually suspended the server - not giving a dam about our community that we have built up and the fact that they could have sent us a report and also moved us to a different hosting server was not even offered avoid at all costs and go with someone who has better responses times in customer service - one that actually cares about their client

Edit: I got a reply saying they created an invoice - wonderful. Problem is, with no email from them, and no ability to see it on either their clanforge site, or their multiplay site (someone remind me again why there are two places to manage things with this company) how am I supposed to actually pay them to keep up with their service? ****************** First off - they deleted our account and *destroyed all the backups* earlier in the year without any notice whatsoever due to an error on their side. This wiped out a minecraft world we'd been living in for 2 years. Now - after a paltry 90 day compensation period - they shut off the service with no warning. I received 3 emails in the *same minute* saying "No Payment recieved", "Final Notice", "Server shutdown". E.g. No warning, no chance to send a payment, no opportunity to keep things running. Boom, gone. Stay far away from this company and their hosting. it is utter garbage. ******************************************************** Final Edit - Confirmed that my data has all been deleted with no warning and no chance of recovery once more.

Useless support , downtime on my TS3 server several days since it was utdated and also not updated to the 3.2 as i was told and when the updated to 3.3 it was unstable and crashed several times also they do not inform me on email about update or downtime anymore .

I have been a long-standing Multiplay customer for many years and as of recent, my team speak service all of sudden stopped. I then had to raise a ticket to find out why and was informed that my subscription had come to an end. I had no notification to advise me of this with no email as they normally do. I asked why I had no emails to let me know and I was advised that the system had been bugged and that the emails had not gone out. So I decided to not proceed with the subscription any longer due to poor service. All of a sudden 4 days later a payment is taken from my credit card without my request or authorisation. I am not in the process of dealing with some more shocking customer service where they don't seem to understand they are in the wrong and I having to argue to get a refund. I very disappointed as I always use to rave on about their good services and quick responses when raising tickets and support. Now it seems to have all gone and they steal your money and don't want to give it back.

The emails are impossible to read with dark grey text on a dark grey background. I received 3 emails at the exact same time informing me of "no payment received", "a final warning", "service shut down" all at the exact same time.

Тупой сервер, проблемы не решают

Not worth paying for customer service is next to none.

Not bad for a starter server, but if you ever get more than a couple of friends joining, consider going elsewhere. They have absolutely zero DDoS protection. It's 2018, not 2008. We're at a point where DDoS is now being carried out by 13 year old kids with a $3 booter subscription and not just big criminal organisations. My server got hit with a DDoS ~250mbps (which is tiny) and it got knocked right offline in an instant. There are many providers where you can pick up a $10 VPS with at least 10gbps ddos protection nowadays, so Multiplay becomes fairly redundant. I asked support about this and they just tell me to contact the police...sigh. So you either have to please the attacker and let them control your server through fear of DDoS, or get hosting elsewhere. If one day Multiplay gets adequate protection, I would happily change my review, but right now it's honestly like going to a McDonald's without cheeseburgers...