Multiplay GameserversReviews of multiplaygameservers.com

Where to start... Used these servers for many years and thought, ok, why not rent one of my own, thinking I'd get full control of things such as full RCON via their Live Control, able to upload whatever mods and maps I'd like without issues. O no, none of that!! Basically paid for my server to find out after that I wouldn't get Live Control access as they can't be bothered to enable it for me. Then adding mods and maps, such a PITA!! You have to literally beg them to do it, as it has to go through them first, so basically sending whatever files first to then wait an age to get approved (if lucky). No FTP access?! Good god, in this day and age and that's not stone age! Then the way you're are spoken to when you're literally trying to get them to get the server how you like it.. You know paying customer. Very condescending and the feeling you are making them go out their way to do there job... I was told after an upload, sorry, we can't do that as it'll take too much time...?! What?? I'm paying for a service and expect to have a service, not what you think or can be bothered to give. Really appalling service, There are many better companies out there that give you proper full access and none of the of the rubbish I've outlined above. Shame really as your LAN parties are your forte, not server hosting and the customer service that goes with it. Stay clear imho.

When talking/chatting to this company online they are not helpful they are just looking to finish the chat ASAP. they need to focus on more customer service as thats what they are. Less on trying to finish the chat session to get onto the next makes me not want to subscribe again.

Don't let multiplay pull you in with their low pricing. Their support is dreadful. Ticket responses took as long as 4 days. When BF3 came out I wanted to find a good ping server provider at somewhat of an affordable price. Multiplay offered that at an even better price then I expected. Then I needed support. In order for me to upgrade my server and add more slots I had to submit a ticket. That seemed like kind of a bad way of handling upgrades but that I could really care less about. 3 days later they finally took care of it. I'm sorry but the other 3 companies I've hosted games off of took best a hour. If it would have taken even a day I could of cared less but 3 days is unbelievable. I ended up canceling the server after a month at no fault of their own because our clan just couldn't fill the server. With SWTOR releasing shortly I wanted to get a Teamspeak server for my guild. I figured I would go through Multiplay just because I can't really get too upset about a ticket taking too long to hold it against them. I ordered the 20 slots server which included 4 SCALEslot slots. They claim is their special feature that allows you to fill your server and still allow more to join just in case. In every regard it's worded so you believe you're renting a 20 slots server with an extra 4 slots in case in fills up. I got my server and immediately noticed it had only 16 slots. I knew almost immediately when I saw it that they got over on me. It's kind of their way of tricking you into believing you get bonus slots for using them when in actuality you are getting nothing special. You can actually see this on their site if you go to the voicecomm order page. So I created a ticket and the response I received validated what I thought. I was only given a 16 slot server with 4 SCALEslot slots. They appologized and asked if I would like to upgrade the server. I told them I just wanted to cancel because trickery really doesn't sit well with me. They told me to log in a cancel which I did the day they said to. They said they would put my account in queue to be refunded and it would take 7 - 14 working days. Yes 7-14 days to get a refund. It took seconds to setup my account and start the server up. 9 DAYS LATER I receive a response from them that unfortunately the server has been used constantly since it was purchased so they couldn't offer me a full refund. I never logged into the server after the first day it was setup. At best one of my friends thought we were using it from my original email i sent out when it was setup however if they actually cancelled the service why the heck was it still up. I'm sharing my experience because I believe it will help others.