無印良品Reviews of muji.us

They did not give me the promised discount for signing up for emails and texts and now they don't respond to my email questioning them on this. Terrible way to do business!

Understaffed. Email answered weeks later. Shipped me wrong pen and asked for it shipped back before shipping right one which resulted in a delay. Emailed twice to follow-up. Nothing like ordering at Thanksgiving and getting an email today that the pen will arrive in 7-10 business days which brings it in around Jan 17th. Will miss both holiday and birthday gift giving opportunities.

It has been 3 times that my shipments had missing items. MUJI did not send follow up email regarding the missing items. It was time-consuming to contact MUJI Customer Service to have my complaints resolved. Very frustrated!

I bought 2 shirt from Muji but I received only 1, I keep sending them email but I did not get reply my email and I called them no answer. Also the shirt like paper tissue so bad quality. So, where is my other order. I need my money back. Do not buy anymore from Muji, this is the first and the last I purchase. No more.

i ordered 4 mechanical pencils, 1 pencil case, 1 pen, 2 erasers, and 2 mechanical lead. it came 10 days later in perfect condition. nothing was broken and everything was perfect!!

I bought a reed diffuser which I cannot smell a hint of scent even when putting my nose close to the bottleneck, so I wrote an email to the customer service team. Now It's been A WEEK, no one ever got back to me. I used to be a big fan of Muji back when I was in Asia, but I will definitely not shop with Muji.usa in the future. I can't believe Muji is ruining their reputation like this. So disappointed.

I purchased eight items and only received one item. I contacted the online service help and only received a piece of information with "a ticket number on behalf" of your request. There is no further update information, no piece of information about my missing order items. It has been seven days since I reported my case. Surprisingly a Japanese brand company was doing a service like this. Muji products are good, but the online service is not doing good; eventually, the worst experience I have ever had. My suggestion is to go buy in the store and don't do Muji online shopping.

excellent products, expensive shipping