Rick B.
Problem solved in 18 minutes
Problem solved in 18 minutes. Yash was very helpful with both support but also pricing explanations.
Nutrient Integrations (formerly Muhimbi) offers a complete suite of PDF tools and automation workflows for SharePoint Online and On-Premises, Power Automate, Nintex, Microsoft 365, Microsoft Azure, REST-API, and Server. With Nutrient PDF Converter, you convert 100+ file types to PDF including Word, Excel, CAD, InfoPath, HTML, Visio, SharePoint pages, and more. Apply different types of watermarks, merge, split, OCR, archive, and encrypt PDF files. Use Nutrient PDF Editor for SharePoint to edit original text in PDF files, create and fill PDF forms, sign, redact, annotate, and collaborate on your PDF files within the SharePoint environment. It can also work with the files stored in Microsoft Teams and OneDrive.Our no-code OCR tool for SharePoint audits large volumes of files in the SharePoint library and reports the percentage of non-searchable, partially searchable, and fully searchable files. With a powerful OCR engine, it transforms images, scans, and faxes into fully searchable PDFs.Nutrient Integrations also features a no-code OCR server for Windows that can OCR large volumes of documents. Leveraging an AI-powered OCR engine, it is possible to build custom automated workflows that OCR, compress, merge, split, archive, redact, and extract text from almost any file type.
Nutrient Integrations (muhimbi.com) has 73 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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IT & Communication · Raleigh, North Carolina
Excellent

IT & Communication · Charlotte, North Carolina
Excellent

IT & Communication · Raleigh, North Carolina
Excellent

IT & Communication · Raleigh, North Carolina
Excellent
73 approved reviews, newest moderated first
Rick B.
Problem solved in 18 minutes. Yash was very helpful with both support but also pricing explanations.
Sonia B.
The call back is quick and the service is efficient. I felt confident. Thank you!
Ken T.
We've used Muhimbi for a number of different projects, we discovered it when looking for a PDF conversion to link into Microsoft Flow for some simple internal workflows, however after exploring the features in their service we began using it for bigger custom WebApps for email archiving and customer-facing document rendering. From the tools our dev team evaluated, Muhimbi was able to provide the most accurate rendering and the most flexibility with accommodations such as attachment processing. The sales and support has been responsive and flexible, even with being a U.S. customer and having a timezone difference.
Satisfied C.
The support at Muhimbi is undoubtedly the best I have encountered. Their support is always ready and willing to provide you with top notch support. For example, I had an issue with incorporating some new processes within my flow/power automate before converting to PDF. The support engineer Clavin help with researching and testing some ideas before I added the new steps into the existing flow. Although this had nothing to do with their product, Clavin's willingness to brainstorm and research the solution shows that Muhimbi's support goes above and beyond their product. They ensure their product can be easily applied to any situation.
Juan T.
The support I received was very good. Complex workflow to handle the PDF/A conversion was delivered quickly. I could tell that the support engineer was under pressure to complete the workflow and close the case. For that four stars, if KPI's would be measured by satisfaction of the customer instead of how many calls an engineer is able to handle then my rating would be five stars.
Response from Nutrient IntegrationsAug 5, 2020
Thanks for the review Juan, much appreciated. Yash put an enormous amount of effort into your support request and created 2 end-to-end flows for you at no additional cost, both were very complex. We do not track any KPIs we just like to help. Not sure why you are under the impression there is any kind of pressure on our support staff other than doing the best possible job. With that said, support engineers are always keen to close tickets when they can 😊
Asaad A.
excellent support . specially Mr. Clavin and Team
Jesus M.
Excellent support and product. I had no experience with the product, but a sales engineer was able to listen to our requirements and provide a working solution for our needs. This made implementation extraordinarily easy! The Muhimbi team demonstrates the new standard of exceptional customer service that is now required to compete in todays global market. Highly recommended as a product and a company.
Chris C.
Support was great to promptly reach out to me. The engineer assisted in dealing with Muhimbi configuration with our Load Balanced environment.