Juan T.
The support I received was very good
The support I received was very good. Complex workflow to handle the PDF/A conversion was delivered quickly. I could tell that the support engineer was under pressure to complete the workflow and close the case. For that four stars, if KPI's would be measured by satisfaction of the customer instead of how many calls an engineer is able to handle then my rating would be five stars.
Response from Nutrient IntegrationsAug 5, 2020
Thanks for the review Juan, much appreciated. Yash put an enormous amount of effort into your support request and created 2 end-to-end flows for you at no additional cost, both were very complex. We do not track any KPIs we just like to help. Not sure why you are under the impression there is any kind of pressure on our support staff other than doing the best possible job. With that said, support engineers are always keen to close tickets when they can 😊