M&T BankReviews of mtb.com

Mortgage is through M&T Bank since they bought the loan. Escrow amount was short, so I tried by calling and making a payment over the phone. Representative said there's No way to make phone payment for that, and she was very RUDE. Tried setting up online account to make payment. After 2 failed attempts, and speaking to Technical Support Twice, couldn't set up account. On the 3rd try, was on hold 30 min, and once they answered, they immediately hung up on me. I would NEVER use this Bank for my personal banking. Only deal with them because my loan was acquired by them. Everyone else's reviews are spot on that I have read. Another worthless Bank.

I received an alert on my phone saying there was fraudulent activity on my card @2:45 on 5/17/26 I was told on 5/17/26 it would take 7 - 10 business days to receive a new bank card which should have been 5/26/26 or 5/29/26. I did not receive my card on either of those days. So I called last Thursday 5/29/26 to find out where my new card was. I was told that the card was canceled on 5/19/26 which was 2 days after I called and canceled the card. So now I was told I would get it on 6/1/26. Today is 6/1/26 NO CARD!!!! I work 8:30 - 5:30 M&T is open 9-5 impossible to get to the bank when it's open. I work half day on Saturday morning so guess what I have no access to getting cash. I was able to get money by asking people to go to the bank so I could pay bills. I have no cash for food for me or my dog. It has been 10 business days and 3 Sundays, 2 Saturdays and a holiday no card. I called when I got home from work to find out where the card is, not in my mail box. No one mention expediting the card until tonight. Now I have to wait 3 more days to get a new card expedited. I'm living on bread and jam due to not being able to get cash to buy food. I have had all I can take with M&T. I will be get a new bank. This is insane I am SOOOO ANGRY WITH M&T BANK. The customer service are useless.

I would give zero stars if possible. This bank is awful.. The staff have no clue what is going on. Speak no or little english, rude, obnoxious, sarcastic and down right deceitful..Demand our payments with zero service. Shame on you M&T All of you lazy do nothing nobodies in the front office should be fired...immediately

Horrible dealing with them. My sister had her auto loan with them and after she passed, I handled the estate. We paid the balance off on the loan, then waited, and waited, and waited, for the Lien Title to be released. Called twice, told it should be coming "soon". Third time? was told, "oh, different procedure when it's an estate" and then the gave us a laundry list of what they "needed" in order to issue the title. Am still waiting on it. And by the way, if you are a customer, be aware. There automated system and customer service identifies you by the account number AND the FIRST FIVE digits of YOUR Social Security Number. Hmmm...let's see, if a hacker gets a hold of anyone's account, where the more typical LAST 4 digit of Social Security is on file...connect the dots. A hacker could absolutely have access to ALL accounts held with M&T Bank with their stupid First 5 digits - who was the genius who thought that up???

Does anyone actually work at this bank or is it all automated??

Worst bank ever in terms of service and knowledge. How do they stay in business. Banker actually told me that if I pay $20,000 towards principle on my auto loan, my payment amount and length of loan do not change!! Can you believe that. Had to talk with 3 people before talking with someone who had some knowledge. OMG never bank here. 😩

M&T makes it very hard to pay down your loan early. They won't let you do a principal only payment online or over the phone. Even if you pay more than your required amount for the month it applies to the next payment so that your interest amount doesn't go down. When I called to try to get a previous payment fixed they refused, even though it was a $200 payment I made when nothing was due. I was informed the only way to pay additional to principal was to print the form from their website, and mail it with a check to them. I asked if I would be reimbursed for driving to staples, the printing cost, and the stamp cost since my contract says I can pay early at no additional cost and they said no. The two women I talked to were very polite although they had not been given any tools or authority to actually help the customers. (Victoria and Hazel - both thick Indian accents)

I would not give them even 1 star. Paid off our account for an RV on April 2, 2026. It is May 14, 2026, and I'm on my 4th call to them slung where my lein release is!? We have a buyer for our RV and cannot complete the sale without the lein release to get the title. I will never use M&T Bank again and strongly advise against them. Give your local bank your business.