M&T BankReviews of mtb.com

If I could rate M&T a zero it would be more accurate. My former bank was purchased by M&T last year. Concurrently I paid off the mortgage I had with the former bank. I'm preparing for my taxes and need to get access to my tax statements for 2022. After repeated attempts to access my online account and waiting on hold for nearly 30 minutes for a customer service person I was told that my information was no longer accessible online. She politely told me I had to talk to someone in the mortgage and that she would transfer me to the person directly. She did. Unfortunately she failed to mention that their offices are closed today and the line just hung up on me. Horrible service!

I purchased a car with a GAP insurance plan. I was fortunate enough to pay my car off early Feb 14th through M&T and the nightmare begins. We went to the dealer to inquire about a refund on the unused portion of the GAP policy. We were told to return when we received notice the loan was paid off which we did. The finance agent at the dealer said that within the past week after our first visit they were notified that customers requesting a refund on Gap needs to go to M&T bank who promptly sent us to the insurance company who promptly sent us back to the dealer who promptly referred us back to M&T . Called M&T again for the third time to speak to a supervisor. Spoke to someone that eventually let me know to call back because my husband wasn't home to approve me, his wife, to converse about this problem. I told her we went through this last week and they were given permission then. After more irritating conversation I asked her name, couldn't understand what she said and I asked her to spell it. Her name was Alice. I asked where her office was and after some hesitation she eventually said other countries. I hung up. Called back later like I was told to do, left on hold for 10 minutes then was cut off.

M&T bank LOST $19,000 of my money!!! I deposited 31 checks totaling $19,000. One of the people who wrote me the checks told me that their check had not cleared. When I checked my statements I saw that the money had never even gone to my account! I called the main number and they told me that I needed to speak to the branch, they sent me to the wrong branch, and when I finally reached the correct branch I learned that there was no manager at that branch, and the interim manager was at another branch and couldn't help me. This runaround continued until I filed with the BBB and the CFPB and finally got a call from the president's office, acknowledging that I had made the deposit, but they didn't know why the money had never been deposited. I am still waiting to hear what they will do. There are so many complaints about this bank on the internet I'm surprised that they are still in business. If this issue is not resolved soon I am going to set up a contact site for others who have experienced similar problems with this bank.

This bank is terrible! they bought out my current bank and in 6 months has been a nightmare! can't get my address right in the system, still have no business checking account and they charge for everything! just got my statement and found out they charged me $29 for depositing cash into my business account. Why should I have to pay to use the bank for its intended purpose?! Use another bank, this company acts as if you need them not the other way around. Will be closing all my accounts soon

appalling customer service

Avoid this Bank at all cost I had Internet fraud charges billed on my account, filed a dispute and never got a reply back just to find out five weeks later my bank found for the fraud vendor. Additionally constantly ties money up every time a check is deposited. Lastly 85% of all live call customer service experiences have been very conflictual and sadly in a word vary woke. After being with a bank for five years I’ve sadly close all my accounts out.

I have had non stop issues with this bank. My account constantly gets locked out for no reason and you have to call to get it unlocked. I was on hold for 2 hours just to be told “I’m not allowed to tell you why you can’t access your account” they are literally holding MY money hostage. Their customer service is extremely slow and the staff is always rude.

M&T locked my account and didn’t tell me anything about someone getting into my accounts with a vpn and verified all my stuff. customer service is terrible, I’ve waited a long times. Been hung up on and transferred many times. My account has been locked and I have had no access to my money since before thanksgiving. Been a customer for 3yrs+ and it’s ridiculous