M&T BankReviews of mtb.com

Useless, no help, permanently on hold, unfair overdrafts that are never rectified, incompetent staffing, impossible to actually speak to a human and when you do it's always filibusters and the run around. I'm done with this bank. Closing my account for good. Never open an account here unless you enjoy needless complications and exponential stress

Terrible bank, if you’re going to buy out peoples Bank, be ready to do it. you have screwed up everything that possibly could be screwed up. 20 meetings later over seven months. Still not fixed. I’ve wasted so much of my time and I’m done. It’s really too bad because peoples Bank was excellent and we never had a problem.

I'm a military member, when deployed M&T bank blocked my card and online account. M&T bank told me I have to step into the branch to unblock the card and account. I explained my circumstances of being out of the country, yet still no one would assist me. If you are a military or even a person who travels often I do not recommend this bank. I will not continue or refer any banking at this institute.

I've noticed in the three years of having an account with M&T bank, that the more money that is in the account and if deposits are frequent and scheduled, is the Only time account balance is kept up to date and in real time. But, if it's not a type of direct deposit or is below a few thousand, then suddenly the bank cannot seem to keep track of account summary and it will take days for updates. Allowing you to overdraft and charge you for their convenient mistake. Knowing that everyone is excessively reliant on the imposed necessity of digital technology to pay for everything, even people surviving below the poverty line are required to have a checking account, but M&T seems to be favoring profitable accounts at the expense of the poor. Shame on you for taking advantage of the disadvantaged in small, struggling communities.

I really tried to give this bank a shot. About a year ago my bank I had been with for 20 years was acquired by M&T. I have had nonstop issues, getting declined at my local grocery stores every single time. My fraud alerts come hours later and only to have me call. Today I actually received the alert at the time of trying to purchase, I called, got redirected 3 times, all while standing at the register. Put on hold for 10 minutes, to be told to take money out of an ATM before I shop so this won’t happen. Excuse me, what!? I have had it with M&T, I will be taking my business and money elsewhere. Do yourself a favor and choose another bank if you are considering M&T.

I wish I could give 0 stars!! This the absolute worst banking experience! Ahhhhhhh!!! Super long hold times and very rude customer service! Worst thing is my home loan was bought by them so I did not have a choice in choosing

Terrible service from this bank/lender. The customer service lied to me repeatedly almost every single time I had to call them. Upon paying off our loan, even after the final payment was taken from my bank, M&T refused to give me any sort of proof of payoff. My access to the app and the website was removed "because the account was closed". Yet they refused to email me any proof of payoff. I was in the process of buying a new RV and trading the old one (we just paid off) in, and M&T made me wait 10 business days before they would snail-mail my proof of payoff. Then an issue that was partially my fault, I had forgotten to cancel my auto-pay from my bank. So after payoff, an additional payment was accidentally sent to M&T through ACH. I called M&T immediately, they said I had to wait until the payment cleared. Once it cleared, I called back. I asked them to send that payment back through ACH. The representative said they would do what they could. A week later, no refund, so I called back. I was then informed that they usually send any kind of refund back through snail mail, but would check to see if it could be sent back through ACH seeing that is how they received it. They put me on hold for a few minutes. When they returned they said they could do it by ACH and that I should have it in a few days. A week and a half later, still no refund. I called again. This time they said there was some sort of misunderstanding and that the ACH was processed that morning, and that I should have it in 3 days. 5 days later, I called my bank to see if it was pending. My bank saw nothing. I called M&T again. This time they told me that they don't send refunds by ACH and that a paper check was mailed out 2 days ago. Today I finally got a refund check. Almost a month after the initial call for a refund. And the check is dated the day of the final phone call. Avoid this dishonest lender!

DO NOT TRUST THIS BANK !! My PERSONAL and SECURED information was taken by M&T Bank employees (Genesee St, Utica, NY) and used for their personal gain. I have the proof and I’ve contacted M&T Bank twice to file a formal complaint and request an investigation. NO ONE has even attempted to contact me regarding this matter.