M&T BankReviews of mtb.com

Just needed help with my Zelle profile. I will be closing this account and opening with chase or citizens. Gave me the runaround all morning.

Deserves less than 1 star. Very deceptive in their interest that they charge for a camper loan. I would rather put my camper payment on a credit card than ever use them again. Was told incorrect information about interest charges, so we are closing our account tomorrow and will never, ever use this company for anything.

I have been dealing with customer service for 6 months. They tend to not answer my questions "when" they get back to you, its terribly slow. I have been asking and given numerous different answers on how to make extra payments on my loan. In addition my payment is due by 22 of the month, I have them set up to arrive on the 20th to their office, they did not post until the 25th then had the audacity to tell me my payment was late. We were steered to this Company by a broker. In my opinion after working with many banks. STAY CLEAR BANK SOMEWHERE ELSE.

Literally walked in sat down to open a account literally another customer walked in he kicked me right out the office and said sorry I’ll be with you in 15 min I do not recommend very unprofessional ladie should had waited she left is only fair for her to wait

If i could give them zero stars i would! In the middle of a loan modification because we are on fixed incomes and they want a contribution of $3000 that we don’t have. Total assholes to deal with.

I was moving my banking to M&T from Bank of America because of issues. However, after three weeks of having this account, I haven’t gotten a debit card. I haven’t gotten a credit card and I still can’t login to do online bill pay. This is just disgusting. I wanted to deal locally and I’m closing the account today. We consumers don’t have time to put up with this bullshit and that’s exactly what it is. They have not a clue what they’re doing so I guess I’ll just have to stay with Bank of America. Go pay for stadium licensing.

Had this bank for almost 3 years with a camper loan. NEVER get a camper loan ever!! Camper loans have high interest we knew this but every single loan we have ever had we could pay it down, not with M&T. they will just move the payment down the road. oh and if you decide to skip till that month. from the date of your last payment they will just rack up all those days you skipped a payment with interest even though they told you, you could skip. yes in the fine print but not all of use understood would that meant. So all those extra payments all those extra monthly payments. didn't do nothing! Customer service will tell you that you can not pay principal only at all period!!. You'll never be able to pay off this loan early unless you come in with full cash and even then im sure in the fine print somewhere they will say they will still get the interest of that loan even though you paid it off

Terrible I just cannot believe they sent me a letter that they will closed my account, when I questioned why, they said they cannot tell me. I am very happy they did it anyway I have a better experience and service with my new bank Please do not waste your time and bank with them….