M&T BankReviews of mtb.com

The worst customer service. I was told by Flagstar that my account was sold to M&T. The cocky doodle dude that answers the phone was quick to say I was transferred. He spoke fast as hell and expected someone to understand. Told me what I couldn't pay over the phone. And then proceeded to speak about everything but what I called for. I hate it here.

Waiting time to talk to a banker? One hour!!!! Terrible experience today Seems to be getting worse and worse

I was a customer of peoples bank at least 20 years, then it was acquired by M&T, and I’ve had so many problems that I’ve never experienced. I’ve worked in banking and I’m 50 years old, I told that and everything to a rep in Fairfield branch today, who was helpful, but I’m so done with this bank. Never dealt with this crap. 1. There have been times when I’ve had problems with my automatic draft to pay my auto insurance. Once I was paid $2K on 17th of the month, first draft to hit account posted that day and 2 weeks later I was told insurance would cancel, never paid. 2. I have a $500 line of credit, rolled over from peoples. They always paid it down as soon as my payroll hit. M&T has told me all random ridiculous things, like they won’t pay it down without authorization, I have to request it, they’ve taken random money out to apply to the credit line. I’ve called because I didn’t recognize w/d amounts that they took. No problem, but decide what the real process is though. Seems they don’t care about honesty, just trying to screw their customers over with interest. 3. Today I was told there’s a regular draft on the LOC and it wasn’t able to be taken in 5 months. My bank accepts my payroll every 2 weeks, gets my deposit, then reports me to collections over $129? Really? After I’ve made $25000 in payroll deposits in 5 months? 4. You can’t get cash from a card in the bank if you need to, they don’t do it, that’s a minimal problem. 5. Family in Ffld receiving pension payments from Europe needed 8 months to resolve disrupted wire transfers after the conversion. Eight months of pension bounced back to Europe. 6. I agree with other posters, it’s bizarre to wait so long on transactions, it’s not 1989, you shouldn’t have to wait days for holds etc. Totally random order of transactions that hit the account. 7. There’s really no relationship with a bank that screws you over and does shady shit. Why stay? I truly feel that there are things that the Ct banking commission should look into and I’ll contact Tong too. Every location has a 2.0 star or lower rating from reviewers. That should be a sign that something is really wrong. I don’t do online banking, sounds like I should thank my stars…seems a nightmare.

Before M&T bank I was a member of People’s United bank which I liked very much and had never had any issues with. Since M&T has bought People’s United I have had nothing but trouble. The banking app and website constantly crash and I am unable to check my balance, make transfers, online deposits, etc. I have auto payments set up to transfer from my bank to my car loan and they have had issues where my payment doesn’t get sent for a week or two after it is due. Sometimes they follow up with an apology email but never any compensation for late fees/extra interest. This next issue may be more of a location specific problem but the two branches near me have issues with the ATMs quite frequently. I work nights and depend on being able to deposit my tips after work to pay my bills which means I have to use the ATM deposit feature since banks aren’t open. On so many occasions the ATM will take my money and once it gets to the final step says there is some sort of issue and returns my money. The debit cards are the ugliest shade of lime/booger green I have ever seen. They say they have a feature to order a custom card but this feature doesn’t work on the app or website, it just causes it to crash and reload. My checking account has been hacked 3 times in the last 18 months. Two out of the three times the customer service was rude and dismissive. Every time my account is hacked, it is done so online and all they do to remedy it is send me a new card. This most recent time they changed my PIN number without asking me, I had to find out through mail that they changed it. Please save yourself the stress and aggravation and use literally any other bank!

I have a RV loan through M&T and I pay online. It literally takes 4 days for them to process the payment. 4 DAYS!!! ONLINE!! Even if you schedule it ahead of time, 4 DAYS like it's 1980 and I wrote a check.

I had a loan through M&T Bank and, after years of diligent saving, was finally in a position to pay it off early. However, the bank made it intentionally impossible for me to do so. Every attempt I made to settle the balance was met with roadblocks, evasive customer service, and bureaucratic red tape designed to keep me trapped in debt. It wasn’t until I involved a lawyer that I discovered the real reason behind their tactics—hidden in the fine print was a staggering $20,000 early payment penalty. This was never made clear at the outset, and their representatives conveniently failed to mention it when I inquired about my payoff amount. M&T Bank’s predatory lending practices are nothing short of deceitful. They actively punish responsible borrowers who try to pay off their debts. If you value transparency, fairness, and financial freedom, steer clear of this bank!

Definitely the worst major bank out there. Just tried to open a basic checking account and had to close it after 6 days. Their hyperactive fraud protection will lock you out of your own account 50% of the time. I couldn't even fund my new account as any attempts at an EFT failed and resulted in more calls to their customer service depts. These departments are busy for a reason, as 'incompetent' is the nicest word I can use to describe them. I'm sorry I never really checked reviews as I wasted a ton of time in one week for the net result of closing my account before I could even fund it.

M&T bank is a low quality, outdated with technology, old fashion bank. their customer service is completely absent to assist the customer properly. their policies are so strict that forgets the etiquettes to properly serve their customers, I wish I could place -1000000000 as their ratings and I wish i had never done business with them. If you want to have a million to none service do business with them. I will never use them again.