M&T BankReviews of mtb.com

First of all I have had this bank for many years. It wasn’t until I had tried other banks that I realized how bad they are. The company is bad enough but the employees are worse. All the branches that I’ve been to have stopped letting you pick up new cards from branch. The fraud issues I’ve had in the last year has been crazy bad and they blamed me and made it out to be like I am doing it on purpose. Yeah right like I wanted to have to go into the bank to get my paycheck and fight to get back to work because I work during bank hours.

actually i have merchant service with people united bank for long time and i have no problem with them. since M&T take over people united bank my my merchant fee , transection etc get dabble i call the customer (8 times in 64 cullender days ) service for rate rewove. then the customer service agent forward my call to the rate rewove teem. the last thing i was lose $7450.00 in rate just 4 billing statement . this is the over charge amount the have done. I'm not reamending any one to go there M&T merchant banking . thanks

To much security issues. Switched to another bank dont recommend m&to at all

Absolutely disgusting company. Mark and Debbie both Supervisors in the mortgage department took my escrow check from our insurance company and told me there was no other way to pay but with them over the phone. Paid this back in April 2025. They put in in the wrong account blamed " back office" and made our escrow account look like we were 1900 short!!!! Not $500!! Called multiple times being told by them both they would fix it only to have our mortgage still reflecting 1600 ( $200 ) more then it should be. Told me they wouldnt change it due to to it not being a bank error!!!!!!!! So they take your payments over the phone, place in wrong account, and its not a bank error. They'll come back on here and say " call and speak with them " they do not do anything they say they will do.. they take your money with no responsibility and blame it on customers fault for their mistakes of putting it in wrong account. They also have no way of being directed to the managers you speak with because they said they cant be held accountable.. run, run, run from this deceiving company

Had a car loan with these guys for only two months because I traded it in. The loan still shows open (not paid off) on my credit report. So, I tried to log in to my account, and they closed the account online, so I have no access to any of the information. I called, and they asked me to verify the account by telling them my payoff amount. I don't know that! I asked if I could verify the account another way; they said no. I said I just need you guys to report to the credit agencies that this account is closed and paid off. She said, "I'm putting you on hold to see what I can do." Never came back. Rude! And so now I still have an open account with them on credit reports.. even though it’s been closed for months! Terrible group with a miserable customer service person.

The worst bank ever. I had a 75 month installment loan for my car. I made 67 out of 75 payments on time. I was late 8 times due my my divorce. Even though i made all payments and recieved my title, these guys are reporting my loan as a charge off. It is impacting my credit score by 100 points. I think they do it for tax purposes. How is it poossible that i paid off the loan and they charge it off. Its very unfortunate.

No online access to credit card accounts. Part of their verification process is that they ask you for the first 5 digits of your SSN, anyone see the issue here? And to top this, a change of address requires that you give them your full SSN!! And that's not even all of it, they record the calls, and the representative CAN also see your SSN. This looks like a scam bank, not a real bank. This is beyond ridiculous. How do they guarantee that employees don't take screenshots of PI? If they get hacked, it will be the easiest access to SSNs ever because all they need to do is listen to the recordings and open the excel tables where all the SSNs are kept for verification purposes.

Wish I could give less than one star. Horrible Customer Service access.. Actually no Customer Service help online or calling branches. I just acquired a new loan from them and wish to make a payment. I received aero information or help as simple as talking with a real person. Horrible .