M&T BankReviews of mtb.com

Fraud department treats you like you're the one trying to steal. One of the worst customer service experiences I've ever had.

I went to the bank in Stroudsburg PA unfortunately and was treated horribly by the teller..I was trying to close my husband's account because he passed away suddenly on December 22,2025. I admit, at first, I have been on edge due to my husband's passing, not to mention, my 17 y.o. kitty also passed away the day before..I apologized for me being perhaps edgy but that made no difference..she showed zero empathy and had a terrible attitude, she kept me waiting. I had all the necessary paperwork, then she said she wanted to run it by her boss..who was having lunch in her office, she went in, I followed asking what the problem was..I had all the necessary paperwork..I just wanted to close the account..finally and still with an attitude she cut me a check for the amount to the estate of my husband..the teller's name is Jennifer..there was only one other teller and the manager who hides in her office..I have never sent in a bad review, but they were so so very rude..they should be fired..

The Oakfield, NY M&T branch is in serious need of re-training and the need to understand Customer Service. The Tellers and Manager all have two speeds; Slow and Stop and they seems to be happy with that. Don't ever enter the bank thinking that it will be quick trip, even just to make a deposit, because they WILL NOT expedite the transactions and will blissfully ignore customers standing in line!

Tried to spend my money. You blocked it and told me to call the fraud department IMMEDIATELY. I called immediately and I have been on hold for 1hr7min so far with no end in sight. I will be going to my local branch and closing my account as soon as possible. I will also leave negative reviews on every possible outlet. You are holding my money hostage and you have the gall to put me on hold for over an hour?!? Are you kidding me? This disgusts me on so, so many levels, I can't begin to put in words how angry I am. This is my money. How DARE you stop me from using it. It's under the guise of "fraud protection" but that's bs. Edit: 2hrs now, still "we are assisting other customers, thank you for your patience.". What an absolute joke. I'd rather keep my money in my mattress than with this bank any longer.

This is really great thing for some company and business that they can get one star. I wish we had negative stars. God is my witness from the second day i moved to US, I opened an account with this company (suggested from a friend smh) i had issues till the day I completely close my account. Believe me or not, I got scammed (not by company employees) through this bank, cost me over 2k. And they as usual, WE ARE REALLY SORRY. now UNFORTUNATELY, my mortgage went under their company, I had no power over it to stop it. And its been one year nightmare. God knows how sad I am because over unprofessional and unresponsible this company, I might even lose the house. How many people have this feeling about this company? Karma watch everything. ✌️

⭐ 1 Star – Extremely Disappointing Experience with M&T Bank This has been the worst bank I have ever dealt with. My experience with M&T Bank was stressful, unprofessional, and deeply concerning. Funds were mishandled, communication was poor, and several employees were rude and unhelpful. What alarmed me most was their handling of homeowner’s insurance. Without proper notification or authorization, M&T Bank placed force-placed insurance on my mortgage in the amount of $67,000, despite the fact that I already had coverage in place when I recently closed on my loan. This caused my mortgage costs to increase significantly and unnecessarily. Rather than working with me to resolve the issue promptly, the process felt aggressive and confusing, creating unnecessary pressure that could easily push homeowners toward foreclosure. I felt misled by representatives and was given inconsistent information throughout the process. I am grateful that I was able to remove myself from M&T Bank, but I genuinely feel for anyone still dealing with them. Homeowners should be extremely cautious and monitor their accounts closely. Based on my experience, this bank needs serious oversight and accountability for how it treats its customers.

Worst bank. You can never get a hold of people. Bank is failing.

This compant acquiered my mortgage in 2021 but they are incompetent . This year they forgot to pay on time the insurance , I called them and they did late .Resultat Citizen refused the paiement and Have closed my insurance , on top of that M&T Bank asked me to pay 1500 USD for the period or the house was not covered ( because we need 30 days between 2 home owner insurance). They don t know also how to calculate the right sum of the escrow and when we call the customer service , each time you got a an different answer . Very bad experience