M&T BankReviews of mtb.com

If there were an option to give 0 stars, I’d have picked it. Never have I ever experienced such a rude, unhappy, miserable customer service agent in my life. All I called for was a payoff amount on a loan, and I seriously thought I was calling for the completely redacted Epstein files! This woman is the unhappiest human I’ve ever encountered. My husband was on the call as well, since we are both on the loan, and after verifying both identities, she straight up said she would end the call if we were both providing information she asked for. I am delighted to say we paid off the loan and will no longer have to speak to anyone who hates their job so much. Maybe the DMV is hiring??

Wouldn't even have enough room here to explain situation do ill just keep it short horrible customer service and service they offer even down to their senior vp persona and attitue also real quick to mouth you off and or not do their job correctly get angry and frustrated etc but as soon as you do it your the bad guy needless to say ill find a new bank then to let this one hold my money whole they profit from it

M&T Bank's computer is failing in math, and their customer service has failed as well. I contacted M&T Bank because I overpaid in escrow, and they want to overcharge me when the mortgage is not in default. I brought this to the M&T representative Sierra's attention, asked to be transferred to a specialist, but she said there is nothing they can do and hung up on me.

Got a forbearance on my VA home loan because had major surgery. They were basically bullying me to pay even though I was recovering. When that didn’t work they skipped a month of my forbearance but told me I was covered (I recorded the calls)then reported my payment late causing my credit score to drop 130 points.

Shannon Lazare promised they would roll over my ten year mortgage with them , but instead I get demand letter , never late always on time , wow this is the way they treat good customer s , I have 3 loans, what Shannon said to me really hurts we are looking out for best interest in the bank Wow really so screw your customer s !!!!!

Rude customer service and terrible billing department, bring your business elsewhere.

When you use Zelle through M&T they consistently flag it as fraud, then tell you they can’t tell you why it’s flagged as fraud, it’s an algorithm, and can’t do anything about it. So you have no access to your money or to use Zelle when you need to. This has literally happened to me at least 10 times easily in months. So how do I know the algorithm isn’t because of race age or something else? Zero help when you call in. Zero answers and zero professionalism and these are the people holding your money. Use a different bank. Honestly they’re the worst.

Horrendous. Worst bank ever.