M&T BankReviews of mtb.com

They hire sketchy people.

Absolute worse bank Ive ever dealt with. Online it tells you extra payments go to principal so I made 2 extras and instead they applied it to my next 2 months of payments telling me I dont have a payment due until June. They are refusing to apply it correctly even though my contract and online it informs you anything extra will go to principal. I made extras not to get ahead on payments but to reduce principal saving me money in the end. If I make my usual what should have been May payment today they will apply it to July.

waited over 90 min then I switched to have them call me back and they never did

Their payment system is lacking. I tried three times to pay through their website and it looked like it took but then came a late fee. They snail mail the notice to ensure you are not aware of the issue until it is to late to pay prior to the late fee.

My 85 year old bedridden grandmothers account located in Laurel Delaware was frozen because she would write me Checks for medication, groceries, and many things to keep up on the property. The cause of this was reported from the bank as being suspicious. So they froze her account repeatedly for three months and lo and behold electric shutoff she’s on oxygen, direct tv shut off, gas bill three months behind they took the tank!!! All because she was allowing me her grandson to cash checks she wrote personally wrote to me!!! The employees behind the desk were very disrespectful made my grandmother feel as though she was the victim and never gonna get her money from them and the bank made her out to be the victim of a crime that never was committed!!!! I will never use this bank ever again!! So sad that my grandmother had to experience such rude and cruel bank employees

I wish I could give a zero. By far the worst mortgage company I have ever dealt with. I will be refinancing my mortgage. Do not use MTB for anything.

i have been on the phone on hold for 25 min and waiting and still waiting never knew it would be this difficult to give someone my Money.

I am several years old with this bank. I normally get 0% offers from credit companies as I am good at paying debts, not ever from M&T. I called them and asked why they do not offer 0% Apr 1 year , 15 months etc as I enjoy such from other banks that I do not hold an account with...answer...only one time offer which I got at opening a credit card. So in short I have 23k that sit idle in credit card value but useless as no offers. The next problem that made me move a big chank of my salary processing from them is fraud sensitivity which will not allow me send money to myself in another account by zelle except I am grilled or broiled rather by their fraud security on a call that I have to do work hours. Zelles to friends bounce back undelivered, and more...I kept the account for little money to pay my debts and moved to a bank that has offered me 0% Apr from my credit card always.