Michigan State University Federal Credit UnionReviews of msufcu.org

MSUFCU - I deposited a large check last Friday so I could pay bills over the weekend. There is a five day hold before the funds are "avialable" Funny, the money was deducted from PNC last Friday. On Wednesday the funds are still not available Why does it take FIVE DAYS????

Great Afternoon Everyone! It's amazing what myself and a great friend of mines had to go through getting a payoff sent to us and also to get clarification on how to retrieve it after asking. We called on 04/23/24 at 1:45 and talk to a young lady there. we informed her that we had spoken to someone earlier and that they had sent a text message to our cell phone. We verified all information that was needed and for the next 15-20 minutes, the person wanted to debate that they do not text phone. I also mentioned that it was message on the app on her phone and she still wanted to debate the fact that I said text message. If this is how you treat someone that is a member with you and like to debate things we will pass. After this, we asked to speak to a branch manager at that point she wouldn't connect us with one. We have sense then decided to inform the people that we know not to deal with this Credit Union and have closed our accounts with them.

Wait times for telephone transactions have become unacceptably long, now they are over 30 minutes before I can speak to a human being. Credit Unions tell you they are great because you can use shared branches all over the country. For any transactions of any size I need to call MSU FCU to have withdrawal limits increased and the wait times keep getting longer and longer. I am ready to move to a bank instead of a credit union.

I’ve been banking with them for about15 years. Overall, MSU FCU is a decent financial institution - way better than big retail banks. Fees are very reasonable for the industry, and I’ve found their customer service to be excellent. On the downside, they recently converted most of their drive throughs to “video tellers” - all-and-all, a horrendously bad idea. These save you no time, are ergonomically awkward to use, and bulk deposits are fractionated into individual ones (e.g. you deposit 10 checks at once, each is converted into a separate transaction). The result is people who used to use the drive through are now in the lobby. Docking them a star for this really badly conceived idea