Michigan State University Federal Credit UnionReviews of msufcu.org

I’ve been banking with them for about15 years. Overall, MSU FCU is a decent financial institution - way better than big retail banks. Fees are very reasonable for the industry, and I’ve found their customer service to be excellent. On the downside, they recently converted most of their drive throughs to “video tellers” - all-and-all, a horrendously bad idea. These save you no time, are ergonomically awkward to use, and bulk deposits are fractionated into individual ones (e.g. you deposit 10 checks at once, each is converted into a separate transaction). The result is people who used to use the drive through are now in the lobby. Docking them a star for this really badly conceived idea