MSR GearReviews of msrgear.com

The main pole in my Hubba Hubba 2 person tent was unusable after only 4/5 times of light use. The silver connector had disappeared into the black pole as the rubber washer had come off on not one but two poles. I was shocked considering the price and the claims that it was built to go into the wilderness in all weathers etc. Thank feck I was only in the new Forrest. Had to spend one night outside and got badly bitten. I have contacted them via the route on their website but heard diddly squat back. Reading the other reviews this seems to be standard. So, cheaply made, badly designed, overpriced with zero customer services in sight. They should be done for false advertising.

If buying from MSR please be aware that their warranty is garbage. I mailed in 3x msr dragonfly fuel pumps in august 2020. Called in sept and oct to check on progress. Said they hadn’t got to it. Called in November and they said they would only replace one. I said ok, asked if I needed to do anything else, said no. Come January 2021 I call again, 6 months later and the guy said oh we forgot to mail it out. No apology, no follow through and no communication. I have always bought msr, but I will be buying from others no.

If you need an overpriced defective product which will break sooner then you count to 3, and totally inexistent customer service go ahead, buy MSR. Or buy similar quality product from AliExpress and save half of a price. You most probably won't get good service but same with MSR. One of my pole connectoros have died on a 3d day of use with no reason I can see. I just packed it and unpacked on a next stop. Connector wasn't there anymore. If it's user error then you should be really careful with it, they are super fragile. And there's no included repair package which you can find nowadays even in cheapest Chinese tent. It happened almost a month ago. MSR was notified. Then when I returned I brought tent to the store where I bought it, they also contact MSR. No reply to any of inquiry. Overall I happy with a product, a made a hot fix with a duct tape and it stood well even in the harsh wind. MSR pocket rocket worked also well. That's why 2 starts, not 1. PS. Updated it to 1 because find out that this company doesn't provide you any warranty at all. A lot of complaints on that point in FB reviews and other publics.