Rodney W.
Bad experience late yesterday…
Bad experience late yesterday concerning an order, or would be order. The customer rep- I'll not mention her name- accused me of being "short & hostile" in my responses. I understand there were problems with the website, but she continued saying there was no record of my previous purchases & I guess decided to just leave me hanging. Not very good customer service on her behalf.
Response from MSR ArmsDec 2, 2020
Hello Rodney, After reviewing the transcript of your email exchange with our Customer Support Team, it appears you were attempting to make it as hard as possible for the representative to do her job. Our audit of the conversation shows she asked you several times to provide your name or other identifying so she could look up your account. Your refusal to do so created an impossible situation. We appreciate and work very hard to exceed every one of our customers expectations. We hope you reach out to us again in a more agreeable state-of-mind. We're happy to address this contact further if you like. We can be reached at 888-318-8540. Best regards, MSR Arms