MSI Credit Solutions leverages your consumer rights and works on your behalf to remove questionable negative items from your credit report which results in an increase to your credit scores.
MSI Credit Solutions (msicredit.com) has 829 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
msicredit.com
Website
msicredit.com
Category
Credit & Debt Services
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The worst experience I ever had with a credit repair company as soon as they take your money they do no longer call you or communicate with you
Response from MSI Credit SolutionsSep 7, 2019
I am sorry we made you feel this way. Do you mind providing your name so we can look up your file. We do find it unfair that you would give us a one star because we did not call you as many times you wanted to be called. I thought you you paid us to remove derogatory items that appeared on your credit report? We don’t have a outbound customer service department but we do have a customer service department that welcomes calls during business hours. Please call us so we can discuss your file and concerns 866-217-9841.
JW
Jonathan W.
Never Did The Work
They lied to me several times saying the disputed items which the didn’t. That was the first red flags second is when I get told my sales agent no longer works for the company and when I message him he said he left because he got tired of all the shady things three told him to do to acquire a customer. The last final straw after trying several times to resolve by phone the I left my review on Facebook and the owner called me out and belittled me on social media and close my wife’s accounts for my honest review.
Response from MSI Credit SolutionsAug 17, 2019
Jonathan, all our company attempted to do was provide clarification. We do not have a satisfaction guarantee, but we do have a guarantee based on the services and results at the completion of the 6 month time frame if we have not reached our point increase guarantee of 50 total points.
In the call from July 2019 we clarified the duration of services again which is a six month time frame. The credit agencies alone by law have up to 45 days to respond back to audits, and that time alone has not been reached.
You and your wife enrolled into our services on 04/24/2019. In a matter of less than 30 days we already sent out 134 total audits on your behalf, and for your wife a total of 58 audits.
Many of our representatives attempted to address your concerns. We did provide services, but unfortunately you are not acknowledging that, we have proof of the work done so we have no worries there. We are not a shady business, we are completely transparent, provide information during your consultation, provide a detailed but easy to read service agreement.
We're sorry to hear we were not a good fit for you as the expectations we set for our clients did not meet yours despite being provided clarification and a service agreement prior to starting services. Both of your accounts have been canceled out.
KS
Kevin S.
These people rob you blind.lexington…
These people rob you blind.lexington law is where to go.
Response from MSI Credit SolutionsMar 14, 2019
Mr. Stockman has not used our services in over 2 years. Over 2 years ago, Mr. Stockman requested cancellation of services a little after a month. Per his request, his file was canceled as well as any pending payments that were scheduled for the full scope of services. Our services as stated in our service agreement is for a total of 6 months. We have attempted to address Mr. Stockman and his concerns but have only been met with a yearly negative review for the past 2 years.
Mr. Stockman, as we have previously attempted to address to you, you did not give us the opportunity to complete services for you, therefore you did not see full benefits of our services. You claim you never received mail but have notated within your file that you spoke to a representative about waiting to send in mail or sending it in immediately which was recommended to you to send in ASAP. Your request for a refund was also denied as we were not given the opportunity to complete the full scope of services as agreed to. This is the second review Mr. Stockman has left on TrustPilot and have reported this review.
CU
customer
Didn’t fix what I needed off and still…
Didn’t fix what I needed off and still took half my money
Response from MSI Credit SolutionsFeb 23, 2019
Hello hope you are having a great day. Can you provide your name so we can look up your account? Once we look at your account we can call you and address your concerns. You can also call our customer service department at 866-217-9841.
Please keep in mind we don’t promise the removal of any specific item. If you were relying on a single item being removed and it didn’t I am sorry. Also our agreement is for 6 months so we want to look and make sure you gave us the sufficient time.
Thank you and we look forward to you providing your name so we can address your concern.
AO
Aaron O.
BEWARE MSI Credit is a fraud
BEWARE MSI Credit is a fraud! They knowingly lied to me! Please contact for specific details. msicredit.com They told me clearly that what they say verbally is not what they follow. They will not remove accurate items from your credit report which is the opposite of what Adrian Vega told me. I was charged over $2,500 over the course of a year and I got absolutely NOTHING for it! They did claim to remove 5 items one of those was a settled in full car payment from years ago that was likely about to fall off my credit report anyway.
Update 12/11/2018 to their claim! : If you are looking for a "coach" to get your credit in line then maybe go with this company. Let me state clearly, I didn't HIRE MSI to do anything other than remove items from my credit. They didn't do that and now they want to point the finger. I did add some credit and had a missed payment and that did hurt my credit but what they "removed" was not hurting my credit. What they removed was a years old paid in full loan from a Fort Bragg Federal Credit Union. They then conned me into paying for another credit update to only try and build a case as to why they should do nothing. By their own standards they stated that they usually see "better results" than in my case. THEY ARE FRAUD!!! call me anytime to get specific detail 813-507-2400.
Update 12/12/2018 - As usual MSI wants to misrepresent what is said. To be clear yes, a missed payment will have some significant impact on your credit. However, I never hired MSI to be a “credit monitoring” service. I hired them to remove legitimate items from my credit. I have the audio recordings stating that Adrian Vega stated they will “remove as much as possible if not all”. Now they say they make no guarantee to remove anything. If you are worried about removing paid in full items from 2012 by all means hire MSI if you want real results work with your creditors. I did a pay for deletions on (2) collections that would have done 10x what MSI did for me. I have the recordings they kindly played for me and they certainly claim to give "results" that will get me into a "house". In the end they gave NO meaningful results and they seem upset that I am not willing to acknowledge their "success".
Lastly, does it sound like it makes sense? What they are saying? I told them repeatedly on phone and in emails I was not getting letters. I spent over $2,500 and I got NOTHING! Then they say, well you didn't do what you were supposed to so "our guarantee is null in void". Why would anyone in there right mind pay this money and want to recieve NOTHING? In the end I told them to disenroll me because they kept charging a "monthly" charge and still wasn't do anything. I wish they would send "recordings" that they have! So you can see exactly how they talk and treat customers. As far as their adding $5,000 in debt let me remind you that over $2,500 of that was THEM!! Take it from me just settle the debt. I have done WAY better once I left there program and started settling debt. Literally my credit jumped 19+ points yesterday! BEWARE! BEWARE!
Response from MSI Credit SolutionsDec 13, 2018
Aaron OReilly, the reason we receive so many positive reviews is because every other client does their part. You didn't do what you were suppose to and are now blaming us. Why don't you tell the public what did wrong. 1. You received 2 new collections and 1 new late payment. 2. You added $5,000 worth of credit card debt compared to when you started the program. 3. You never sent in your paperwork and we have a recording where you clearly stated that you did receive paperwork from the creditors, collection agencies and 3 bureaus. It is clearly in our contract that if you do those things it will be impossible for you to achieve results and our guarantee is null in void.
To add to all this everybody knows that any negative payment history mark is detrimental to your credit scores. I don't know why Aaron keeps saying that a new late does not hurt your credit scores. Please go to the link I provided and see for yourself.
https://www.myfico.com/credit-education/whats-in-your-credit-score/
If you have any questions we invite you to reach out to our customer support team at 214-888-4990.
JF
John F.
Think twice about MSI
Think twice about MSI. Poor results with no follow up after the sale. Money back guarantee is a joke. The only Quota they want to meet is on the sale end. Worse than a car dealership.
Response from MSI Credit SolutionsApr 13, 2017
Mr. Frazer thank you for sharing your feedback. Consistent follow up is noted in your account from follow up emails and calls. Results were achieved per our service agreement. Our guarantee is clear and not within any kind of fine print. The guarantee was met on our end as stated in our service agreement.
We believe the content of this review is solely a value-laden opinion, as opposed to a service experience. We have attempted to address Mr. Frazer's concerns, and were hung up on and have been forwarded to voicemail on additional attempts.
Mr. Frazer we would love to address your questions and concerns. Please contact our support team at 214-888-4990.
