MSI Credit SolutionsReviews of msicredit.com

Response from MSI Credit SolutionsDec 16, 2024

Dear Mr. Young, Thank you for taking the time to share your experience. We truly value feedback from our clients, as it helps us improve and provide a better experience for everyone. We understand that you are disappointed and are seeking a refund. Our records indicate that you did not complete our program. Please see section 4 and 5 of the agreement. Thank you once again for reaching out. Please feel free to contact us at 214-888-4990 directly if you wish to discuss this further.

Response from MSI Credit SolutionsDec 13, 2024

Dear Mr. Richardson, Unfortunately, we cannot locate any records indicating that you are our client. We cannot verify your account or investigate the matter further. We are committed to resolving any issues you may have experienced. Please provide us with your full name and contact information or reach out to us directly at 214-888-4990 during our business hours. We will prioritize your case and work diligently to address your concerns.

Response from MSI Credit SolutionsNov 11, 2024

Hi Estela, Thank you for sharing your feedback. We’re truly sorry to hear that your experience hasn’t met your expectations. We understand your frustration, and we want to assure you that we are committed to providing the support and value you deserve. According to your file, it appears that your credit consultant and our team have made several attempts to reach you in order to better understand your concerns and help resolve any issues. Unfortunately, we’ve been unable to connect. Please give us a call at 214-888-4990 at your earliest convenience, or feel free to reach out via email. We’ll make it a priority to address your concerns and work toward a resolution. In the meantime, we’re pleased to inform you that your credit scores have increased over 100 points across all three bureaus. We hope this positive progress provides some reassurance as we continue to work together. We appreciate your feedback and look forward to speaking with you soon to ensure we can resolve any issues and further improve your experience.

Response from MSI Credit SolutionsSep 9, 2024

Dear Noemi, We’re truly sorry to hear about your concerns regarding our service. It’s troubling to learn that you believe there may be an issue with your account and financial matters. We take such concerns very seriously, as maintaining the trust and satisfaction of our clients is extremely important to us. We have located your account in our system but have been unable to reach you via phone or voicemail. To assist us in resolving this matter efficiently, please provide any additional details you may have or contact us directly at 214-888-4990. Our team is dedicated to addressing your concerns and resolving any issues as quickly as possible. Thank you for bringing this to our attention. We look forward to resolving this issue promptly.

Response from MSI Credit SolutionsJun 26, 2024

Dear Rich, We are genuinely sorry to hear about your concerns regarding our company. It is deeply troubling to hear that you believe we have scammed you and taken your money. We take such allegations very seriously, as our primary goal is to maintain the trust and satisfaction of our clients. However, we cannot locate any records indicating that you are our client. Without your full name, we cannot verify your account or investigate the matter further. We assure you that we have no records of any clients with your first name alone reaching out to us with similar concerns. We are committed to resolving any issues you may have experienced. Please provide us with your full name and contact information or reach out to us directly at 214-888-4990 during our business hours. We will prioritize your case and work diligently to address your concerns. Thank you for bringing this to our attention, and we hope to resolve this matter promptly.

Response from MSI Credit SolutionsMay 15, 2024

Thank you for your feedback. We're truly sorry to hear that your experience with our credit specialist service fell short of your expectations, especially considering the significant investment you made. We have not been able to find you in our system in order to contact you to resolve this problem. We'd like to investigate this further and see how we can help. We can assure you we'll take appropriate action to address the lack of communication. Please note that we are an inbound center, and do not make outbound calls. Please reach out to us directly at 214-888-4990 or [email protected] so we can discuss this further and find a solution. Sincerely, MSI Credit Solutions

Response from MSI Credit SolutionsJun 13, 2023

Jose, we're sorry to hear that you did not see the results you were hoping for during your time with MSI Credit Solutions. While we understand your frustration, it's important to note that credit repair is a complex process and results are not guaranteed. We work diligently to help our clients improve their credit scores but cannot guarantee a specific outcome. We apologize if you felt misled or did not receive the level of service you expected. Our team takes every client's feedback seriously and we're constantly working to improve our processes and services. We would appreciate the opportunity to discuss your experience in more detail and see if we can do anything to address your concerns. Please contact us at 214-888-4990. Thank you for choosing MSI Credit Solutions, and we wish you all the best in your credit journey. Best regards, MSI Credit Solutions Team.

Response from MSI Credit SolutionsMar 9, 2023

Thank you for taking the time to express your concerns. We understand your feelings of frustration due to the created expectations of results. Our processing team works hard to provide our clients with results but cannot guarantee a deletion on any specific account. Although we do not ensure deletions of any particular account(s), we have a service guarantee that we work hard to meet. When the guarantee is not met, and clients such as yourself complete the six-month program and abide by all client obligations, they get approved for a reimbursement of their initial investment. Please refer to sections (4) and (5) of the service agreement you signed before enrolling in our service. Feel free to review the agreement you signed (July 6, 2021)  and call us back at 214.888.4990 at your earliest opportunity during our operating business hours. We look forward to speaking with you soon.