MrsbathroomsReviews of mrsbathrooms.com

Awful experience

If you want a clean job done in a reasonable time. Do not use this company! If you want attention to detail & a professional finish. Do not use this company. If you don’t want your house used as storage for their next job, Do not use this company. If you want peace of mind that any problems will be rectified after completion of the job. Do not use this company.

Sadly we were also were conned by Steve Brooks and gang of fitters. Many customers cite name/address changes to company etc. Certainly wouldn't recommend as we were horrified at our bathroom. The lies, strops, lack of knowledge no shows, pitiful excuses, the hours spent waiting in for fitters who had no intention of showing up - the list goes on. Our hard earned lined someone's bank account though. Gadget won't allow me to enter correct date so apologies for that.

We trusted Steve Brook and Paul Newton, Phil Prior with upwards of 6 grands to do a tiny bathroom upgrade and it took 2 months from initial deposit paid in September for an instant week of delivery from 09 October to finally somehow got the bathroom work started on the 25th October and still waiting for the completion. They left the job half finished tiling flooring not finished, extractor fans backfaps ( I ordered as cheapskates didn’t include those;) also reported and following up daily as dirty water coming through the basin tap and still not getting anywhere even though they have charged for 1 year of warranty. I am here to warn others as well as look for suggestion on getting them reported. I don’t wish even my worst enemies to ever face what I did with these total crooks. No professionalism, no paperwork, no real proof of new fixtures and installation, no checks/ Steve takes all the money upfront and then leaves the fitters to collect their due right at the end.

Steve brooks also operates under the names Homefit Bathrooms, and Supreme kitchens and bathrooms, both of which have bad reviews too. He's a cowboy with no manners, no businesses sense, no customer service skills, and no heart. He will ask you for links of parts you want, and then see what damaged old stock he's got in his yard and send you that instead. He will take most money upfront, so by the time you get the parts he's long gone and will leave either Phil or Paul to deal with it, who won't claim responsibility for anything. These guys took my ill dad's pension pot and showed no remorse. I was left with no bathroom and my family having to try and fit the bathroom themselves as we had no money left. Reading other reviews it's a good job I cancelled the job when I did as his fitters are known to do terrible jobs and leave people with leaking appliances. Steve I am taking this a lot further, you've conned a lot of people and got away with it, but you've messed with the wrong people this time.

Following on from my previous review, my bathroom refurb has been completed. To say I’m highly satisfied with the products supplied, which I left down to Phil, and the level of attention to detail he worked to, is an understatement. From start to finish, everything has been superb. I’d highly recommend this company and would be happy to supply photos, if needed. I had a quote of £13k and Steve came in at 9, which was a massive bonus. Thanks, guys.

Absolutely Awful. Nothing done on time. You have to battle to get any response from Paul, Phil and Steve. Once they get the money, you'll be waiting months to get the jobs done that you paid for. I've emailed them several times for them to come and finish up, collect items that need returning and for a refund for a bath. False promises. Save yourself hassle and avoid these.

Called & had a conversation with the Sales Manager Paul at Mrs Bathrooms and he visited, quoted & gave me a start date, we are excited and looking forward to seeing the end result - Simple process at a very good price. Michael