Mr. Rooter PlumbingReviews of mrrooter.com

I was not pleased with the way I was talked to. I spent a few thousand dollars within a few days and was treated like crap when I disputed some charges. Get a second and a third estimate is the lesson I learned. I asked to be removed from any advertisements or emails from this company. They will no longer get any future business from me. I am disappointed that this is a woman-owned company, and they treat women like this. Just like people, companies reap what they sow.

The tech broke my toilet with the snake, then wanted $500 for a new one, stating it's normally $1300. In what world is a toilet $1300? I bought a new one for $159 from H. Depot and installed it ourselves. Also was charged additional $100 because there were some bushes in the way of the trap. It cost me over $900 to snake a drain line. Last time, I used Roto-Rooter and it was $622 with no broken toilet. Your company can and should do better. I was also charged a 3% transaction fee for using a credit card, which is actually a violation of NYS law.

I hired this company to re-connect the main water line to the sprinkler system. The first plumbers they sent, didn't think they could do it, but they charged me $700. They sent a second team out. They claimed to have connected the main water line to the sprinkler system. They didn't test it!! I tested it after I paid them $700. It wasn't connected. I had to call a third time. They sent out the same two plumbers. They worked four hours to correct the pathetic mess they created in the first place. They did finally get the connection made. They charged me another $1,900. Add those amounts up. If you're dumb enough to hire these folks, good luck!!!

Ian the technician from Mr Rooter was great! The entire experience from setting up the appointment to the actual work being done even on a Saturday was excellent. I would highly recommend them.

Charging $325 to clean a drain that was unclogged in the interim is outrageous. This happened to me on April 29, 2023 in Montgomery, TX. Also, the scheduled appointment has been rescheduled several times. I will certainly never hire Mr. Rooter to do a job again. I would rather wait days for a decent plumber.

Technician was polite. Service was outrageously expensive. Toilet replacement not the quality of one taken out and too low for a senior citizen. $1400. To take a small amount of hair from drain, purchase and install new toilet, and camera the sewer line as far as he could reach but not completely because he couldn’t find the way in to the rest of the line.

1. Didn't show up at scheduled time. Didn't notify us until after the due time. Got rescheduled to next day. 2. Showed up, gave quote, I asked them to do the work (rooter the sewer line and video it for home sale). Had to pull the toilet to get access. Didn't have flash drive for recording so disappeared for an hour to get flash drive. Video machine wouldn't work. Spent hours trying to charge batteries and no go. Scheduled next day to return with good camera. 3. Returned next day with good camera, took video and gave us copy. Replaced toilet. Didn't caulk it. 4. Sent someone else the next day to caulk the toilet. Did the crappiest job I've ever seen. Will have to do it myself to fix it.

AVOID at all costs !!! Be very careful when dealing with this company. All of their employees work on some type or form of sales commission. If they tell you that they are NOT on a commission scale….they are lying to you. Period! I have never heard of a plumber being on a commission scale, but Mr. Rooter is one of them. If you get 3 different employees in your home from this company for a repair or install…..you will get 3 totally different quotes and none of them are even close to the other quotes. (this includes parts & labor) One of their employees quoted me over $400 to stick a camera down our sewer line that is less than 50 feet long. A recording is even more money. You are charged…..based soley on how desperate & upset you are with your plumbing problems and they will have a huge smile from one ear to the other !! 😃 I learned a very valuable lesson….NOT to do any future business with this company.