Mr. ChristmasReviews of mrchristmas.com

One item was missing from order, 6/6 musical ornaments did not work. I have been trying to contact Mr. Christmas and have not heard back from the company.

Terrible experience with Mr. Christmas. When my $160+ order finally arrived two items were broken. I sent an email with pictures right away. No response. Sent a second email, three days later received a response asking for order confirmation, item #'s, shipping address. I responded right away with all of these things. No response. Sent another email, no response. At this point I will be disputing the charge on my card. Horrendous customer service and obviously cheap product.

My experience with Mr Christmas has not been good. I enjoyed the telephone. I bought more minutes for the phone on December 23. Its January 9th, Christmas is over, and I still did not get my minutes. Do not buy minutes for your Santa phone from this company.

If I could leave less than a 1 star I would. I was told that Mr. Christmas would be shipping out 3 replacement plates from 2 different sets. They are individual character plates, each with a different design. After weeks of endless calls, text, and emails; they were never sent. I messaged several times over weeks as they were selling them online. They waited to respond once the plates were sold out and no longer available. Then they sent a refund for 25 dollars. They keep responding back saying they have refunded for 3plates. Now I’m left with 2 incomplete set of plates and a refusal to refund or replace. I have kept documentation & have the messages saying the plates were going to be sent. Company has terrible customer service, but more importantly are their deceptive business practices. They also provided a phone number that is rarely answered. When they answered .. they told me plates were sent, told me they would get back to me. I have documentation of over 20 emails and 15 texts as well as phone attempts. They have hung up on me after long holds, then said they were “disconnected” after I called back.

Returning product is a hassle, I would not buy again

My product came damaged and they’ve been giving me a hard time to get it returned for a refund. I’ve reached out multiple times and have had to jump through hoops. I shouldn’t have to do that. They should just send me a return label so I can ship the product back for a full refund.

I thought I would be able to replenish minutes immediately, but it took over a week, and by that time, Christmas was over.

Did not arrive in time.