Mr. ChristmasReviews of mrchristmas.com

My order required some corrections made to it before it shipped. I made multiple attempts to email and phone call to the contact customer support regarding the changes required. It took multiple days for emails to be responded to and shipment was already made by the time the first correspondence was received from Mr. Christmas customer Service Department

I am not happy with the quality of these carousel’s, I ordered two of them. Now I’m trying to return them and it’s a hassle getting a return number from them that is apparently required.

I was sent the wrong item. I have emailed six times to find out what I should do with this. I've gotten responses to submit pictures and they would pass it along to the next "elf ". Unfortunately, at this point, I think I'm gonna have to dispute it with my credit card because I can't get an answer after multiple follow ups. Also, the item that was shipped is not working besides being the wrong one.

The last order I placed was the 5 inch green candles. I have them set to come on from 5 to 9. You move them to dust under them 4 of the 9 come on. Some of them just come on randomly through out the day. As you would expect, I'm not happy with them. I didn't have this happen with my other ones.

was so excited to get my tree cannot use it the noise it makes when the santa spins is very annoying. very disappointed

Mr. Christmas provides some of the worst customer service and shipping policies ever experienced, and future buyers deserve a warning. The entire interaction around a simple post‑holiday order was mishandled from start to finish. I placed an order after Christmas for two items: a Santa telephone and a pack of children’s envelopes to mail letters to Santa. Not long after placing the order, the company unilaterally cancelled the Santa telephone, without offering an explanation or an alternative. At that point I no longer wanted the remaining item, because paying $15 to ship a $6 pack of envelopes is absurd and blatantly unreasonable. I immediately tried to contact Mr. Christmas to cancel the envelopes, only to find the phone line closed due to the holiday. I then emailed the company promptly to request cancellation before the order shipped. The response I eventually received was even more insulting than the original cancellation notice: they simply hid behind a “policy” that all orders have a minimum $15 shipping charge, no matter how small or inexpensive the product. They completely ignored the core issue: why there was no timely response to my cancellation request after they had already cancelled part of the order, and why they were still willing to charge $15 to ship a $6 pack of envelopes I no longer wanted. There was zero accountability, zero flexibility, and no attempt to make the situation right. In my opinion, this behavior feels predatory and dismissive of customers. The combination of outrageous shipping charges, unilateral cancellation of part of the order, and refusal to address a legitimate cancellation request is unacceptable. I will not be purchasing from Mr. Christmas again, and strongly recommend that others take their business to a company that values its customers and offers real customer service instead of hiding behind a one‑sided policy. P.S. If I could award zero stars I would.

Part of my address was left of the delivery tag thus in turn FedEx left it at the wrong door. MR Christmas told me that once it left them it was not their problem as there was a proof of delivery photo, I explained it was not my doorstep and if they had the address correct it would have never happened in the first place !! they suggested I file a claim with FedEx but I don't believe I should have to clean up their mistake

Have not received it so only one star because of it