Mr. ChristmasReviews of mrchristmas.com

Waiting for refund wreath not as advertised 😡

Item that arrived did not work. Customer service asked for info. I sent it all, it’s been 4 days ans they are not responding

The clear lights on the bottom of the wreath are not lit.

Had a problem with broken product regarding the return.

I did not receive order

Notified your company the day I received my item that it was defective. It’s still in the box it was attached to and never taken out. Just checked it to make sure it was properly operating. Rachel said it needs to be reviewed by the “warranty elves department”. I explained that I didn’t understand that decision because the item arrived defective. I then explained the situation again and requested a replacement or a refund. I never heard back from your company after this request and it’s been over a couple of weeks now. Unfortunately I will not be purchasing your products in the future because of the poor customer service. Still waiting.

one light isnt working - ive sent in all the info you asked for and havent heard back after a week.......WAITING!

I had tried to contact for days prior to my package going out (including emails sent as soon as the order was placed) that my address was wrong in the app used and no reply back. Finally got a rep on the phone to find that there was nothing they could do for the product I am already paying for, which was sent to the wrong address, and now sits in limbo in New Hampshire with no idea whether it will be forwarded or returned. Having worked for a company that shipped internationally, there is always something you can do prior to pick up by the carrier to avoid these issues. And of course communication is key, which there was none. Still waiting for a solution for product paid for and not received.