Mr. ChristmasReviews of mrchristmas.com

When unpacking the Christmas tree, the disc that contains the LED components, was dangling from the bottom of the tree. The disc had been attached at some point, but was no longer attached when I received it. I contacted customer service for a resolution, and Angeliqa said I needed to provide a copy of the bill (which I downloaded from the Mr. Christmas website). I submitted that info the same day. To date (5 days later), I have sent 3 ADDITONAL Emails requesting my Refund, and have received NO RESPONSE AT ALL!

The products are fragile and not well made. The wreath we received is defective—the lighting is uneven, with one side noticeably brighter than the other. Two days later, it stopped working completely. The small tree is nice, but the star on top is falling apart, which clearly indicates it was not properly glued. After I emailed the video and then called, I was told that I would need to return the defective items at my own expense. This is very disappointing.

Product is defective.

I was so excited to buy this winter Wonderland rink, however it came defective with loud clicking noises and figurines that didn’t skate around. It took me about five days before I could get a return label and they promise to send me a replacement now I’m being told it’s out of stock and so I don’t have my rink. I’m very disappointed.

Product arrived broken. One of the benches was broken off.

So disappointed! I was so excited to buy this Mr. Christmas skating rink for my kids as a surprise the morning after Thanksgiving. Tradition that we decorate that day and they wake up to a surprise this was theirs, and I was so excited about it. But it was broke again in multiple ways. Only Three of the skaters skated one only skates if it’s right on top, the other and the pieces are mismatched and not even aligned for the gazebo. I sent a message to Customer Service and was told that it is sold out and they cannot send a new one. They offered for me to bring it back to the store or if I bought it from Mr. Christmas, which I did, they would give me a refund. I haven’t gotten it yet. I am disappointed because I thought Mr. Christmas was supposed to be very high and I miss and the craftsmanship is not there on this. My kids do love it, but to pay that much for an item that is broken is disappointing.

Not quite what it looks like in the picture

My roller coaster lights do not work. Also- it is plastic so doesn’t seem worth the price. Need a refund.