mozaracing.comReviews of mozaracing.com

I placed an order 26/11/25 its now 2/1/2026 no order updates had 1 email saying my order would be shipped in the next 2-days and it has not .no answer on where my order is or when Iwill get it.

While it may be the cheapest way to buy their products, I would strongly recommend purchasing from a local retailer instead. The shipping process is extremely intransparent. I ordered a wheelbase with a steering wheel, a set of CRP2 pedals, and the brake performance kit. I had to pay international shipping for both the pedals and the steering wheel (30€ EACH) because they were supposedly "out of stock". However, the packages seem to still be handled by their usual shipping partner, which makes the additional cost hard to justify, especially since the items were suddenly back in stock a few days later and my order still hasn't shipped. The remaining items did arrive fairly quickly, but everything was shipped separately without any reason and I had to pay shipping fees for each individual item. Horrible experience with no real communication (other than a blank shipping ID). 2 Stars because the quality of the items seems acceptable at a first glance.

Le service client est au top je les ai contacté suite à un problème de commande j’ai été remboursé dans les 12h suite à un échange de 2 mails. Au top.

Je partage mon expérience concernant la commande #EU-25204347 (volant CS V2P) passée sur le store officiel MOZA. Mon évaluation se base sur des faits précis et des ruptures d'engagements contractuels : Publicité trompeuse sur la livraison : J'ai payé pour un service "Domestic Shipping (3-7 business days)". En réalité, le support a admis par e-mail que le colis est expédié depuis la Chine (International). Statut logistique erroné : Ma commande est marquée "En transit" depuis le 18 décembre. Or, le suivi DHL indique uniquement une "Annonce électronique" depuis le 17 décembre, prouvant que le colis n'a jamais été remis au transporteur. Refus d'annulation illégitime : Bien que le colis n'ait pas été physiquement collecté par DHL après 9 jours, le support refuse l'annulation au motif que l'article est "déjà expédié", contrevenant à leur propre politique de remboursement. Conclusion : En raison de cette rupture unilatérale des conditions de vente, j'ai dû me fournir chez un revendeur local (livré en 24h). J'exige désormais le remboursement intégral de mes 237,00 €. Soyez vigilants : les stocks affichés "EU" ne sont pas systématiquement présents en Europe.

Absolut nicht zu empfehlen außer man möchte jede Woche sein Lenkrad Updaten

Awful experience . Truly the worst customer service I have had in years. Ordered pedals, wheel and hub online for my son's xmas gift and the chaos began. Total lack of clarity on stock levels and shipping. Pedals out of stock although happily took my money at checkout. Wheel and hub arrived, no pedals. So many emails chasing delivery to be told out of stock everywhere. Eventually and weeks of complaining I received a tracking number that showed no package received by DPD. Honestly if you are ordering more than one thing, avoid and buy from a retailer in UK.

After sale and dispatch are rubbish supposed to be in stock and ready to dispatch 7 days later and still no tracking number or delivery Gary Fleming

NEVER order from uk.mozaracing.com - they are deliberately tricking their customers with highly misleading advertising on UK.mozaracing.com A clear breach of trading standards and then rubbish from support. Item up front in big writing clearly states - "dispatched from UK warehouse within 3 days". Placed an order, 3 days later I get a notification saying order received and the shipper is Chinese! Guess what it's being shipped from China. No, sorry it's out of stock, do you want to wait weeks? Nope! I immediately try to cancel and then support mess me about long enough that the order can't be cancelled because "it's shipped" (according to them). It's very clear what they are up to here, misleading, delaying and then trying to trap people in to extra costs and huge delays. Due to their repeated very slow response, now I'm waiting weeks, maybe months for an item I'm 100% going to return. This was a present for a very sick friend - so I ordered another one from a UK supplier who isn't deceitful like Moza themselves. It arrived 48hrs later! If Moza tries to charge me 1p for their tricks and deceit then I'm reporting them to trading standards. If you dig deep enough in to their website you eventually find the small print that if it's not in stock they'll ship from china, it could take months, you could be liable for import duties. AND BOY do you have to search hard to find this info. I'm disgusted at their misrepresentation here, and their stinky attitude afterwards... "the computer says no!" So they have my money, and weeks later I have nothing from them. I suspect this is actually common practice with them, trapping people in to a process they never agreed to, and Moza certainly never made clear, the opposite in fact, they deliberately hid it. If I didn't know my friend wanted this exact product I wouldn't give Moza a single £. They won't ever be getting any more of my money, for anything, directly or indirectly - they will be getting a "stinker of the month" side review on my youtube channel though. Trust Moza UK at your peril. edit 16/12/2025 by the time I've managed to return this item, I will have spent 7 hrs emailing back and forth and jumping through hoops with Moza UK. And it turns out they don't even handle their own returns in the UK, it's going back to a completely different company. I've filed a chargeback with my bank because I simply don't trust them to give me a refund. I've filed a complaint with the UK ASA and Trading Standards, they are so clearly in breach of both, and basically couldn't care less. Well when they get their fine for repeatedly misleading their customers maybe they'll be bothered then?