MozReviews of moz.com

Great customer support

The HELP team arranged for a refund of monthly fees when I needed to cancel my subscription. The HELP Team went above and beyond in considering my request even though I missed the cancellation deadline. The MOZ team proved their company has customer interests at heart.

Moz where extremely understanding and helpful. I look forward to returning to them in the future.

Moz Academy is the first place to start if you want to know how to get started and use the tool to its capability, instead of floundering.

I would not sign up for the free trial if you are a small business. I was testing it out and didn’t realize I had to cancel since I signed up for a few other tools that DON’T automatically charge you. When I went back to customer service-I told them what happened and got the standard “too bad, it’s our policy, that’s how SaaS works. I explained I am a small woman owned business and have not even used the platform. Again, after escalation I got the same response. I think consumers have been trained by these companies to basically not expect any kind of customer service. It’s all “buyer beware”-no wonder people are so burnt out trying to keep up with admin that is so freaking bureaucratic. And before you say “that’s how it works” maybe stop and question why. I think this free trial to automatically pay is nothing more than a scam. Saas companies should have to force you to opt-in before charging you automatically after a free trial to make sure you intend to purchase. That seems more than reasonable to me.

As an SEO manager, I find the Moz tool incredibly valuable. Its intuitive interface, accurate keyword tracking, and comprehensive site audits have made it an essential part of our SEO strategy. The competitor data is particularly insightful, allowing us to benchmark our performance and identify new growth opportunities. The insights provided are clear, and actionable, significantly contributing to our overall search performance.

The Moz SEO Essentials course is an excellent resource for anyone looking to build a strong foundation in SEO. The lessons are comprehensive, easy to follow, and packed with practical tips that are immediately applicable. I highly recommend this course to anyone wanting to improve their website's search engine performance.

For Local SEO you cannot find a more valuable option than MOZ Local Seo period, full stop. Robust, engaging, graphic, connected - everything you need. But the best part is CUSTOMER SUPPORT. They give A+ attention to the smallest client, not just the giants. Outstanding support. Great product. Excellent value.