MozReviews of moz.com

I have subscribed to MOZ for over 10 years - their services are great and support never fails to respond almost immediately. The best SaaS I know. Many thanks.

This is the worst SEO service ever. If you sign up for the trial- THERE IS NO WAY TO CANCEL. They will say it will be deleted in 48 hours and they charge you. Even a month after, when you never used the service, they charge you. I sent many Cease and Disists and they still charged me. This is THE WORST COMPANY EVER. I didn't even find the SEO platform to be good. Beware!!!!! They will not let you cancel the service.

Some features like site audit and Da/Pa analysis is good but because of weak baclink data, it's hard to fully trust on it.

Very poor communication and support. You might get a fifth of what you pay for because there is no support for the other features. Totally disappointed. Can't wait until someone else comes along and knocks them off their high horse.

I signed up for Moz's trial and canceled the subscription after 2 or 3 days, but I was still charged $179. It seems the cancellation process didn’t complete properly—I never received a cancellation confirmation email. When I contacted customer support, they claimed I never canceled and that their policy forbids refunds. Despite my request to review my account activity, they REFUSED to check. After reading other reviews, I’m not the only one facing this issue. Be AWERE before subscribing.

I was facing a login issue with my Moz.com account, so I reached out to Moz support. They responded immediately and coordinated with me in a very professional and helpful manner. Thanks to their quick assistance, my issue was resolved and my account is now working perfectly. I'm truly impressed with their fast response, clear communication, and overall quality of customer service. Highly recommended!

Site works well great price awesome customer service

MOZ actually worked fairly well for a rudimentary listing service. The problem I have is that they renewed my subscription without clearly notifying me. They sent an email stating there will be rate increases, however the emails did not state when my subscription would be renewing. The day I received the bill, I contacted MOZ for a refund, however they are not cooperative to this point. They state that their policy is no refunds. In my mind, this is fraudulent, as they are not informing their customer of the details of a renewal, and in California this is illegal due to the California Automatic Renewal Law.