Graham H.
My order was overdue
My order was overdue, but this was quickly resolved after making contact with Moyustore. Sophia did her best to keep me informed of any progress. Happy now that the order has arrived safely.

Moyustore has the most MoYu Cubes and 3d metal model kits for adults and steampunk gadgets and car model engine kits on sale, over 500+ items were shipped out via online and offline! contact me [email protected]
MoYustore (moyustore.com) has 94 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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94 approved reviews, newest moderated first
Graham H.
My order was overdue, but this was quickly resolved after making contact with Moyustore. Sophia did her best to keep me informed of any progress. Happy now that the order has arrived safely.
MANNY B.
For approximately five years I dedicate my free time to solve 3D metal puzzles. So I have been a customer of several businesses that are dedicated to the distribution of this type of hobbies. Among all, Moyustore, is the best, for its prices, delivery on time, seriousness and especially customer service. All companies need customers, but satisfied customers, satisfied customers who return to buy more and Moyustore has that something that makes me prefer and refer them over others. I think that if someone has the same hobby as me and has not experienced with Moyustore, they spent more time and money than necessary for their favorite hobby.
Bart V.
Post-Apocalyptic Jumping Spider Spider 3D Metal Puzzle Kits: After waiting several weeks contacted moyustore about my order. With the excuse of delay in production, from then on, the box arrived relatively quick. Nevertheless, when I opened the box I found 2nd hand material, photocopies of the instructions of an other similar spider model, 3 parts were missing and there was one spider leg that was already made. The excuse of delay in production is definitely a lie. The spider model itself looks great!
Response from MoYustoreNov 26, 2023
First of all, we sincerely apologize for the inconvenience you have encountered in this shopping experience. Regarding the production delay, it is indeed due to some technical problems with the production mold that delayed the delivery time. After the problem was resolved, we arranged the delivery for you as soon as possible and upgraded the transportation method free of charge as compensation to minimize your waiting time. Regarding the second-hand material issue you mentioned, we guarantee that all our products are made of brand new metal materials that have been strictly inspected, and each batch of materials is accompanied by an inspection certificate. We will never use second-hand materials, please rest assured. As for the problem of missing parts, we attach great importance to it. We support free replacement service. If you find any parts are missing, please feel free to contact us and we will immediately reissue the missing parts for you free of charge. We are very grateful for your recognition of our products, especially your appreciation of the appearance of the spider model. We are always committed to providing customers with high-quality products and services. Your feedback is very valuable to us and we will continue to work hard to improve our services. If you have any other questions or need further help, please feel free to contact us. We look forward to providing you with better service.
John S.
So this is a follow-up message from my first one that is titled where is my order? Have spoke to them several times since the first review still have not received any product was told they switched my order from the Minotaur, which I originally ordered to the lantern fish, which I didn’t even want, and that it would be shipped in one week, after this, I still have no tracking number. My online order remains the same. I have no product and still have no model. So they have not done anything but again try to silence me and still have my 160 USD.. I will be contacting PayPal and my financial institution.. and even if the lantern fish model does show up, it is only 1/3 the parts and the same price as the one I originally ordered and not anything that I would be interested in buying. And all I get is the same song and dance on their emails. Worst experience I’ve ever had with somebody that took almost $200 of my money.
Karolína W.
I also purchased Minotaur Bull head on 12of october, paid extra for faster delivery and did not recieve it yet. After contacting the company i recieved email that it will be shipped mid november, product is in production. I really hope i can get it by christmas as it is something i have been looking for long time. Order number is MY 12848
Response from MoYustoreNov 14, 2023
We sincerely apologize for the inconvenience you have experienced in this shopping experience. After you canceled your order, we have refunded you on December 29, 2023. Regarding the Minotaur Bull head sculpture you ordered (order number: MY 12848), we understand your disappointment about the delayed delivery and thank you very much for your patience. It should be noted that the product you ordered is a pre-sale product, and we have clearly marked the relevant information in the product description. After you contacted us, we also promptly informed you that the estimated delivery time is mid-November. The product is currently in production and we will ensure that the product is delivered to you before Christmas. Regarding the additional shipping fee you paid, we will upgrade you to express delivery to minimize the shipping time and ensure that you can receive the product as soon as possible. If you can't wait and want to cancel the order, we will also refund you as soon as possible. Once again, we sincerely apologize for the inconvenience caused to you. To show our sincerity, if you purchase our products again in the future, we will provide you with free express delivery service. If you have any other questions or need further assistance, please feel free to contact us. Thank you for your understanding and support!
KARTIK N.
Being a cuber, for me MOYU is like a store full of different items and desires which not only me but all the customers like. The products are very impressive and I really like them. THANKS MOYU FOR YOUR GOOD PRODUCTS👍🏼❤
Bruno R.
Foi uma experiência muito boa, o produto chegou muito rápido e possui ótima qualidade
Manning S.
I've bought 3 kits so far. I started with the butterfly and it was pretty easy to assemble. I'm really happy with the result. I got a sea horse lamp next. Not exactly as pictured. I'm stuck at one point because the instructions are confusing. Need to research better instructions. Perhaps if they're available online in 3d that would help me finish it. 3rd kit is a bunny that I've not yet started. Really love the challenge and the quality!
Response from MoYustoreOct 26, 2023
Hi! Thanks for your support! Here is the instruction link: https://drive.google.com/file/d/1Kv5uWOIV_xibuCO-Uwy_uCkX9DBckBsf/view?usp=sharing You can contact us via email [email protected] if you have any questions~