Marriott InternationalReviews of moxyyork.com

Moxy Bath Road (Owned by Marriot) I stayed here in 2019 and after having a bad experience with the air con not working on a fairly warm night, Courtney Murray from guest relations offered us a 50% voucher to use on our next day within the next year. Covid hit and that was not possible & I was classed as high risk too. I’ve only just been able to get out a little, so called Moxy Bath Road who refused to authorise my voucher and said even if it was in date we cannot authorise it! Which I did try to use in August 2020 I still have the emails as proof. ‘Apparently’ the owners have changed which isn’t the case as it’s still owned by Marriot! This is appalling behaviour and most certainly will not be even thinking to stay at any of the hotels owned by Marriot!

Vi har været på hotellet flere gange. Vi blev så anmeldt for åbenbart at have stjålet fra dem selvom vi aldrig har, de kræver erstatning på lige omkring 15.000kr, og skifter hele tiden erstatningspris når man spørg ind til det. Flere måneder senere er der stadig ingen dokumentation fremvist, ejeren Sanne er yderst uhøflig og flabet. Dårlig service hold jer væk!

Moxy York I paid three months in advance and was advised over the phone that breakfast was included and advised by email that I had paid. When we arrived breakfast was not included and I was asked to pay again which I did as I did not have payment records at hand. When I left I was also asked to pay a third time but refused. When I moaned to a friend as to why they did not have to pay again the reception manager was rude ("I told you why you have to pay"!) Unfortunately the same staff run the reception/bar/kitchen area (with all these amenities in the same room. This means they get distracted with administration stuff on their computer screens when you are waiting for a drink or for assistance. They claim to have a 24 hour bar but when we asked for cocktails they said they had stopped making them as it was too late. When I asked if they still served other drinks the reception manager said ("of course we do"!) So flippant!! Why would that be obvious. My brother (and 4 others) also stayed at the same time. He paid £230 for a small room without breakfast and I paid £143 for a small room with breakfast (which i never received). No tea making service in room or iron. Silly child-like graffiti on the lift mirrors and walls. Felt very patronising.