Marriott InternationalReviews of moxyyork.com

awful hotel facilities catering staff were incompetent and rude , cant be bothered attitude Breakfast quality and availability was awful, croissants were so hard that it would need a hammer to break! room was poorly designed no water bottle in the room Bathroom was worse than room design - the smallest bathroom Extremely poor value for money

I stayed at the Moxy Hotel Aberdeen airport and paid the £5 parking charge and have an invoice showing this and then I get a parking charge notice in the post today for £100 - Moxy get your act together !

Review of Moxy Edinburgh Airport – A Total Disappointment From the outside and in the lobby, this property looks and feels like any other Moxy you might visit around the world. Unfortunately, that is where the similarities end. One critical but shocking issue: there is no air conditioning in the rooms. Our room was 26°C (79°F) when we arrived and climbed to 28°C (82°F) by bedtime. The only solution provided was a tiny wall fan that did nothing to cool the space. The window opens just a crack, offering no relief. We essentially spent the night in a sauna. It was impossible to sleep, my wife and I developed migraines, and our kids had a miserable time trying to fall asleep in the heat. This feels like a bait-and-switch. Nowhere in the booking process was it made clear that the rooms have no AC. For a hotel carrying the Marriott name and charging what they do, this is unacceptable. Even a budget motel—or camping—would have been a more comfortable option. I have stayed at many Moxy properties globally, and this is by far the worst. Marriott should be embarrassed to keep its name on this hotel, and Bonvoy members should be warned. The lack of transparency and comfort is appalling. DO NOT stay here. There are far better options nearby, and even if it means a slightly longer ride to the airport, it will be worth it. This property completely fails to meet Marriott standards.

Michael Jackson chats shit

Moxy York . avoid . I have made a booking and it was auto mistake . I have been told i ll get money back when i requested cancellation. But i got ripped off.

Moxy Bath Road (Owned by Marriot) I stayed here in 2019 and after having a bad experience with the air con not working on a fairly warm night, Courtney Murray from guest relations offered us a 50% voucher to use on our next day within the next year. Covid hit and that was not possible & I was classed as high risk too. I’ve only just been able to get out a little, so called Moxy Bath Road who refused to authorise my voucher and said even if it was in date we cannot authorise it! Which I did try to use in August 2020 I still have the emails as proof. ‘Apparently’ the owners have changed which isn’t the case as it’s still owned by Marriot! This is appalling behaviour and most certainly will not be even thinking to stay at any of the hotels owned by Marriot!

Vi har været på hotellet flere gange. Vi blev så anmeldt for åbenbart at have stjålet fra dem selvom vi aldrig har, de kræver erstatning på lige omkring 15.000kr, og skifter hele tiden erstatningspris når man spørg ind til det. Flere måneder senere er der stadig ingen dokumentation fremvist, ejeren Sanne er yderst uhøflig og flabet. Dårlig service hold jer væk!

Moxy York I paid three months in advance and was advised over the phone that breakfast was included and advised by email that I had paid. When we arrived breakfast was not included and I was asked to pay again which I did as I did not have payment records at hand. When I left I was also asked to pay a third time but refused. When I moaned to a friend as to why they did not have to pay again the reception manager was rude ("I told you why you have to pay"!) Unfortunately the same staff run the reception/bar/kitchen area (with all these amenities in the same room. This means they get distracted with administration stuff on their computer screens when you are waiting for a drink or for assistance. They claim to have a 24 hour bar but when we asked for cocktails they said they had stopped making them as it was too late. When I asked if they still served other drinks the reception manager said ("of course we do"!) So flippant!! Why would that be obvious. My brother (and 4 others) also stayed at the same time. He paid £230 for a small room without breakfast and I paid £143 for a small room with breakfast (which i never received). No tea making service in room or iron. Silly child-like graffiti on the lift mirrors and walls. Felt very patronising.