Heather West L.
Throw the whole company away
Throw the whole company away. No response for assistance with the process. Claims document says no photos are required, but your packet is rejected if you have no photos. You have to start over from the beginning. Itemizing everything with original cost of item. Photos must be labeled. In order to file a claim you must submit the photos for review before being sent claim filing procedures, so why must you resubmit them, instead of them creating a file. Communication is negligent. Assessment is 60 cent per lb, not based on value of loss. Don't sign a contract with this company listed as the claim processor. Companies that are using them are recieving reviews that are impacting their business.

