Moving NationReviews of moving-nation.com

This the worst moving company. Please DO NOT use them. We have had several problems with them, please see details below. 1.) We paid extra for a guaranteed delivery date, this was not met, and our delivery came about a week later. 2.) The driver showed up with no crew and my husband helped him move stuff. 3.) We are missing suitcases and over 35 boxes. 4.) The customer service and management is horrible. 5.) Our items were REPACKED without our consent.

I placed a deposit on my credit card of $1032 on June 16th with the understanding that I needed to cancel at least a week before my move date (July 28th) for a full refund. I totally underestimated the number of boxes and sold some of the big furniture so I called to get an updated quote. My guy wouldn't do it. So I went with another company and my contact guy wouldn't respond when I tried to cancel. I couldn't get anyone on the main line until I hit the sales dept(shocker). They argued with me, cut me off, lied about stuff on their end, tried to trash talk the company I chose, then told me to email a certain address to cancel. I did all this on July 8th. I was told during a rude phone call that I would get my refund by 14days. On the 14th day I threatened with a complaint to the BBB. I got an email of a PICTURE of a check! Are they for real? I told them I can't make a deposit like that with my bank and that I paid by credit card so I would like my refund to go there. They never responded asking for an address for that check or answering my request for my card to be refunded. I have contacted them 3 times. It's now Aug 21st and I still don't have my money. I have disputed the charge and filed a complaint with the BBB. No one should be recommending this company. Yelp has all horrible reviews of them. Should've checked there and not trusted these consumer sites

Please DO NOT go with this company they are a CROOKED Company they took my money and ran $4,000.00 up front money the whole bill was suppose to be almost $20,000 . They will not answer any of my phone calls at any of there numbers. I was to have packers to pack my whole house and a whole Simi truck 26,000 lbs they showed up two days late with a bobtail truck and two packer and said they was going take my furniture from apple valley to LA and unload each trip into a warehouse, well that alone would of taken 5 days if they was lucky because it takes at least one hour each way without them unloading the truck, besides destroying my beautiful furniture.Did I mention they was suppose to take my stuff to Texas not LA 🤬also one of there packers said to me ma'am person to person I would not go with us he knew they had did me wrong. I was so thankful for his honesty. I not stop trying to warn people of this company until I get my money BACK. I will turn them into the better business bureau also get a attorney , I have already contacted my credit company. AGAIN CROOKED COMPANY

I insisted that my husband get actual professional movers this time because we previously had his friends just chip in and the job stretched out for days and we even had some of our things scratched and damaged since no one had any idea what they were doing. Using actual movers this time was such a difference and so orderly! And, considering the savings in time and stress and actual damage that we saved, I can now tell my husband very clearly that his way was the wrong way, so that’s a bonus. Now that I have vented, let’s get to why I think Moving Nation is a great choice for movers.The most important thing for us was cost. We looked over the packages that the movers we contacted were offering and compared them for a few days, accompanied by lots of calls. The Moving Nation team that handles enquiries was the best by far, just very clear and up front with how they charged and what would increase the costs. That’s a really underrated factor because most people think that just the price is important. What they don’t realize is that the quote and the final price can differ by a huge margin if the company is dishonest. Moving Nation’s quote was in the higher-medium range but we feel that the lower quotes were probably scams.The move was as perfect as it could get, with everything being handled competently by the movers. Our things were delivered on time also. I recommend Moving Nation.

Superb with sales. The crew (Mike) that did the pick up in TX was superb.pick up date was July 26 with the guaranteed 17 bus days of delivery to SD. Today is Aug 10 & no furniture & NOONE will give us a delivery date except the contractor Map Moving for Aug 30! Unacceptable. Tried calling many times for manager & everyone we get either transfers us to Neverland or hangs up on us. Nadine & Tina in customer service are useless. Nadine laughed at me & yelled. Tina just keeps giving me the same thing of "I'll try". They don't call you back either. They have stolen our furniture at this point since we can't get any responses from anyone. They say there is no management. Ha! Guess we have to get attorney or file police report. Because they won't give us answers about our furniture. Extremely upset!

STAY AWAY FROM THIS COMPANY!! BEWARE!! ***Edit: Moving Nation reported my review and had it taken down, because I mentioned the named of employees. So please, re-read my edited review that I tailored with the help of Trustpilot. Moving Nation will stop at nothing to keep folks silent who speak the truth about their company.** ***2nd Edit: Moving Nation (I will not be intimidated) reported my post again, because I described the job description. We did a long distance move from west coast to the east coast. The interaction you have with this company will start off good. But it will quickly decline from the initial low estimate they give you to sign up with them. Not only did we have problems with overcharges, but a huge delivery delay, new day-of-move charges, charges for tape (that is supposed to be included) and emotional abuse from a [person in a higher level] [name redacted, first initial comes after the letter M in the alphabet] and a regular worker [the name of Bart Simpson's sister]. They don't answer the phone, they took 3 weeks to get us a [person at a higher pay rate I'm assuming] and I have 17 emails with a [person at a higher pay rate I'm assuming] who didn't try to deescalate the situation at all, or help. We were not allowed to read the contract we signed the day of our move, and were threatened that our items would be left behind (literally in the street at that point) if we didn't agree to a higher charge and sign the contract without reading. We have contacted BBB [they refused to answer BBB] and DOT [investigation is ongoing]. Hopefully someone holds this company accountable. We have damaged good and missing boxes. Instead of trying to find the boxes and furniture that is missing, [person at a higher pay rate I'm assuming] [named removed, but she's the only one and reports directly to the owner, or so she told me] emailed us the claim form and told us we have 9 months to fill it out. Not one mention of trying to locate the missing items. When we asked to speak with someone higher than [person at a higher pay rate], she said the only person higher is the owner, and refused to give their information. I'll end with this: the next to last phone call we had with [name removed, but has the same name as Bart Simpson's sister] (who also works in the customer service department, as well as disputes, they all seem to hold many hats), she screamed at the top of her lungs and told me, "we never lose!" Is that the type of company you want to trust with your most precious things? Please, PLEASE - don't trust this company.

I am a single mom with very little money who had to move from California to Georgia. When I called for a quote, I was routed from one salesperson (who basically was screening calls) to another salesperson, who kept me on the phone for two hours and seemed very empathetic to my situation. He took a list from me over the phone of the items I needed to have moved. RED FLAG - I never sent in any photos, and nobody ever came to my home to view my belongings, to give me as accurate an estimate as possible. It was all based on the information I provided over the phone. RED FLAG - During that initial call, I was given a really good (low) quote, and then placed on hold. The salesman came back on the phone and apologized and told me he had misquoted me, and my estimate would be several hundred dollars higher. RED FLAG - The salesman told me that X would be calling me five days before my move to go over my original list of items and finalize the 'binding' estimate, and that if I exceeded the number of boxes I'd guessed that I would need, or added anything else, my estimate might increase. I was already going to be charged an extra $600 to move a small motocross bike and electric scooter. Additionally, for a move that was going to cost me more than $4,000, the salesman on that first day collected an $851 deposit. It was refundable as late as seven days prior to my scheduled move date. This seemed excessive, as the first mover I contacted requested a $100 deposit. The salesman at Moving Nation told me that "no reputable mover" would charge so little for a deposit. X began calling and leaving voicemails to verify my list of belongings two days before X was supposed to. I felt very pressured and stressed out, trying to get everything packed and ready to go a week before my move, in order to get as accurate of a last-minute estimate as possible from Moving Nation. When I did speak to X, X was rude, condescending, and rushed-sounding. When I told X how overwhelming this process was for me as a single mom, X snapped back about how X was a single parent supporting kids and not complaining about it. I couldn't believe any company would have such an individual dealing with customers. I am not the first person who was treated so poorly by X that I felt it necessary to mention X in my review of Moving Nation. RED FLAG - When I questioned X about why X hadn't requested photos of my items, including a grandfather clock, X got really agitated and said, "Is your grandfather clock bigger than a coffin? Because unless it is, then we have no issue." X then tacked on another $600 to my estimate because I had more boxes in my inventory than I thought I would when I initially called. In addition, X told me that the actual movers would count my boxes and check all of my inventory, and might ask for MORE money on moving day if things weighed too much or the count was off. I was told that I had to pay the balance of my estimate to the movers IN CASH when they dropped my belongings off to me in Georgia. After this conversation, I went back and looked again at Moving Nation reviews and found that, just as I was beginning to worry, people were being forced to pay thousands of dollars more in order to either get their items on the moving truck on the day of their move, or to get their items OFF the truck at their new homes. This is why Moving Nation requires you to pay the movers in cash - they have to KNOW there is a strong likelihood that you are going to be hit up for more money. I've seen reviews by people who were forced to pay thousands of dollars more, on moving day when they had no other options. Because I emailed X at Moving Nation to cancel six days prior to my move instead of seven days, I lost my entire $851 deposit. I find it to be deplorable that they didn't even offer to give me a partial refund. Instead, I got an email response that I wasn't entitled to any refund, but that I could call X to "discuss." So even though I never used their services (I went with PODS instead), Moving Nation still made $851 off of this single mom, without lifting a finger. I am sure a lot of their income is generated through their seven-day cancellation policy. I am disputing the $851 charge thru my bank. Edited to add: X at Moving Nation read my original review and left an irate voicemail on my cellphone, denying that X had said the things that X had said - just solidifying the lack of professionalism I dealt with and mentioned in my original review, which by the way X had removed because I identified X by name. Please don't ignore red flags when contacting movers. Please read all negative reviews, and check positive reviews for duplicates. If I had done so, I would never have called Moving Nation to begin with. It's beyond deceptive and also a Trustpilot violation to pad your reviews with fake praise in order to generate business.

The moving crew that was allocated to us did an excellent job and they are the main reason that I am writing this review. They did an initial assessment when they arrived and compared it to the information that I had given their office when I first booked the move. There were no major changes from that so I was informed that the original quote stood, which I am very pleased about since their competitive price was the main reason that I decided to go with them in the first place.The next step was the packing which they started on right away. I didn't see anyone from the team slacking or wasting time. When I overheard their conversations, it was always about how to best carry something or which item to load first, etc., no idle talk. Basically, once they got into work mode, they just went all out to ensure they did the job right, quickly and safely. I really like that attitude.I don’t know how they did it but my old home was really full of stuff, all three bedrooms, halls and kitchen, and they still managed to clear it all out and load it into their truck within the space of a few hours. I was actually afraid that they had underquoted the time required and would maybe jack up the prices when it went over. Fortunately, the only trick they had up their sleeve was the magic they pulled in getting the job done so fast. Our new home in Florida is on 2 floors and so the movers had to work doubly hard to get the things into the right rooms. It was definitely difficult to walk up and down the stairs so many times carrying so many heavy things but they soldiered on, no questions asked. A tough bunch of guys, really.They finished the move in less time than they had done the packing and I am very happy with the service and the price I was charged for such a big job. I would use this company again and have no qualms recommending them to the world.