MOVESEAMOVESEA.Best products for your outdoor and water activities.In our catalogue you will find different types of underwater scooters, underwater drones, dive systems, accessories for surfing, electric bikes, power stations and much more.
MOVESEA (move-sea.com) has 307 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Outdoor & Winter Sports · North Miami Beach, Florida
Excellent
Outdoor & Winter Sports · Jackson, New Hampshire
Excellent
Outdoor & Winter Sports · Los Angeles, California
Excellent
Outdoor & Winter Sports
Excellent
307 approved reviews, newest moderated first
George
I did not receive the product or my money back.They don't answer emails.
Response from MOVESEADec 15, 2025
Hello, Your order was delivered within the timeframe specified in your order: Delivery: Estimated delivery date: January 09, 2025 - January 17, 2025 Delivered: Monday, January 13, 2025 UPS tracking: 1ZEW9T156893054978
Roger D.
Ware bestellt und via Paypal bezahlt. Ware nie erhalten. Movesea reagiert auch nicht auf Rückzahlungsaufforderung. Auch heute noch nicht.
Carl B.
Do not purchase from Movesea. IF you have a return, they will not refund your money. You will never hear from them. I had to contact them and they said they refunded my money but they never did. They will lie to you and tell you they did. They will accuse your bank of holding the transaction or failing in some way. They will not help you, they do not care. Most worthless company I have ever seen. Based on the other reviews I am reading I am not surprised.
Elisa S.
Pessimi, ordine di 3 mesi fa , rispondono a una mail ogni tanto, l’ultima di un mese fa. Hanno scritto che mi avrebbero rimborsato e non ho ancora visto nulla. State alla larga
Jason F.
I would have given them '0' stars if that was an option. I purchased a diving mask on 10/11/2024 and haven't received the merchandise yet. I emailed them requesting information on the status of my order and received an automated message indicating I would receive the mask the following week (10/21) but I haven't received the mask nor has there been any indication it has shipped. I have emailed again asking for refund but haven't received any response. This company is a SCAM--avoid at all costs!
James B.
It’s clear that this is a scam company. All the positive reviews seem to be copied and pasted. Avoid ordering from here, or you risk losing your money and never receiving your order. Like me. scammers… Update: It’s just ridiculous—they ask for additional information about my order an hour after my comment, but they’ve been ignoring my emails for months. Scammers. Avoid this company for your own good.
Response from MOVESEADec 11, 2024
Dear James We sincerely apologize for the inconvenience you’ve experienced. We understand your frustration and assure you that we are committed to resolving this situation. Unfortunately, we still haven’t received the necessary details to identify your order in our system. We would be happy to assist you, but without this information, we are unable to proceed. Additionally, please note that some customer messages might end up in our spam folder due to technical reasons, which could explain the lack of response earlier. We regret any inconvenience this may have caused. Once we have the information, we will do our best to resolve the matter promptly. We appreciate your patience and look forward to assisting you. We are waiting for information about your order from you!
marc A.
I purchased a high-end product (Scubajet Pro) from MOVESEA in June 2023 for €2,094.21. The delivery was delayed, which meant I couldn’t use it during the intended season. When I finally used it, the product was defective. MOVESEA directed me to the manufacturer, who replaced a part. However, the following summer, a new issue emerged (the battery was unusable), rendering the product completely non-compliant and unusable. MOVESEA’s customer service has been appalling. They asked repetitive and redundant questions over countless emails, seemingly trying to discourage me from pursuing the issue. After running out of questions, they stopped responding entirely, which is unacceptable. Despite paying a significant amount for the product, I am left with a defective item and no resolution. I strongly recommend avoiding MOVESEA at all costs. Their lack of accountability and disregard for customer rights is shocking.
Response from MOVESEADec 5, 2024
Dear Marc, Thank you for your communication and the detailed information provided. We have carefully reviewed your case and wish to provide a thorough response, considering the warranty terms, the European Directive 1999/44/EC, and the specifics of lithium battery usage. 1. Lithium Batteries and Warranty Terms Lithium batteries are consumables whose performance degrades over time due to chemical processes. To ensure proper functionality: Regularly monitor the charge level and avoid deep discharge. Follow the manufacturer’s charging and usage guidelines. Adhering to these conditions is the user's responsibility. Damage due to non-compliance is not covered by warranty. Lithium batteries have a limited warranty of 6 months from purchase. Your battery was purchased in August 2023, and issues were first mentioned in summer 2024, exceeding the warranty period. Under Article 5(1) of Directive 1999/44/EC, defects must be reported within the warranty period, and under Article 5(3), within a reasonable time after discovery. The warranty has expired, and the delay in reporting prevents us from considering your case under warranty obligations. 2. Obligation to Notify and Return the Product Under Article 3(2) of Directive 1999/44/EC, sellers must repair defects, provide replacements, or offer refunds if the product is non-conforming. Consumers must: Notify the seller of the defect within a reasonable timeframe. Return the product to seek a refund. You requested a refund but: Did not state your willingness to return the product. Did not provide the product for inspection or repair. Under Article 3(3), the seller may deny a refund if the product is not returned. Refunds cannot proceed without the product's return. 3. Lack of Evidence for the Claimed Defect You claim the battery discharges quickly but have not provided: An independent assessment or evidence confirming a manufacturing defect. Supporting materials like videos or diagnostic reports. Under Article 2(2), defects must be proven for repair, replacement, or refund. Your claim relies solely on unverified statements, insufficient to establish a defect. 4. No Other Issues with the Product You only mentioned the battery issue, confirming no other reported defects. Additionally, a prior motor issue was resolved directly with the manufacturer. However, under Article 3(1), you should have contacted us, the seller, to register the issue. Directly approaching the manufacturer complicates the resolution process. Conclusion We cannot fulfill your refund request for the following reasons: The warranty period has expired, and the defect was reported beyond a reasonable timeframe. You have not stated your willingness to return the product, a mandatory refund condition. The alleged defect is unsupported by evidence. Lithium batteries degrade naturally over time, which is not covered by warranty. We regret that the device did not meet your expectations. However, based on applicable legislation and warranty terms, your request cannot be granted. References to Directive 1999/44/EC: Article 2(2): Non-conformity of goods. Article 3: Rights to repair, replacement, or refund. Article 5: Warranty periods and notification requirements. If you have further questions, please contact us.
W
I have been waiting weeks past the projected delivery date and still no product. I have emailed Movesea 3 times and have not had one response and my order has not been canceled and refunded.
Response from MOVESEADec 5, 2024
Dear W, Could you please provide your order number and full name? Unfortunately, we are unable to locate your order without this information. You can reach out to us through this site or via email. Thank you for your understanding. Best regards.