Jose S.
The customer service at movcan is inhumane
The customer service at movcan is absolutely disgusting. Movcan accidentally shipped me 2 bikes on sale each for $600. I only ordered one bike. A customer support team member told me that since the bikes have not been shipped out yet that I will get a full refund and the other bike will be delivered. Movcan still shipped me both bikes and now want me to pay over $200 to ship it back. Absolutely disgusting and I have emails to prove it all.
Response from Movcan BikeJan 8, 2026
Hi there, We’re sorry to hear about your frustration and would like to clarify the situation based on our records. According to our system, we did not receive a cancellation request before shipment. Both bikes were processed and shipped normally. Your email requesting cancellation was received after both items had already been dispatched. As outlined in our return policy, when a return is requested after shipment for personal reasons, the return shipping cost is the responsibility of the customer. This is why the return shipping fee applies. If you do not wish to keep the extra bike, you may also refuse delivery, in which case the package will be returned to us automatically and the corresponding refund will be processed once received. We value every customer and always aim to resolve issues fairly and transparently. If you’d like, our support team is happy to continue assisting you via email to find the most reasonable solution. Thank you for your understanding. Best regards, Movcan Support Team