From newborn baby to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live a life without limit.
mountainbuggy (mountainbuggy.com) has 57 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Kate B.
Brake cable snapped, was told the buggy was ‘out of warranty’ only one year into its life. Would expect this buggy to last at least one child’s life let alone multiple. When trying to order a replacement was told ‘ The brake is out of stock now and We don't know when it will come’. Terrible quality and customer service, will be lodging a complaint when they finally get back to me.
eimear
Customer service is appalling. Slow, incompetent, impossible to deal with, will never order from them again.
Hope C.
I’ve got the mountain buggy terrain. The buggy is great, but the customer services are shocking! It is used a lot on all terrains, so I don’t expect it to be perfect but I do expect some level of after care. There is none. I’ve had a couple of issues most recently the wheel bearings have gone so I got new ones. Mountain buggy sell them so I got them direct but there are No instructions on how to fit them and mountain buggy point blank refuse support or advice on fitting them despite them making the buggy and my buying it direct. Their only advice was to buy new wheels. I need four at £56 each! I may as well just buy a new buggy. So now I have broken wheels so difficult buggy to push, new bearings that I can’t fit and I’m already out of pocket. Like another reviewer I didn’t realise they didn’t publish the balanced or negative reviews on their site. It’s so frustrating as it’s a great product but the shockingly bad customer service and after sales means I would never recommend this buggy to anyone. If the customer service had any sort of after care I’d rate the buggy as a four but for this price with this service and a £500 buggy I now can’t use without spending another £240 I can’t recommend it.
Bas H.
NZ- Customer service is completely inadequate , i am trying to send back a wrongly sent product but they are too stupid to send me a return label nor want to give me my money back. They closed the case half way the process not informing me. Cannot raise complaint nor call them. STAY AWAY if you value good customer service.
Maya B.
I’ve been trying to contact the customer service but literally there is no number to contact they said the delivery is 3 to 5 days but it’s been like over 10 days and I didn’t receive my order yet I’m still waiting 😡
Sophie B.
Customer service is non existent literally taking months to reply. Purchased the swift and it’s creaky and not good quality at all. V disappointed and a huge waste of money. Avoid them!
Alex
Having spent over £1000 on the duet the instructions described a hole to screw a piece into that simply does not exist, making the second car seat wonky when clipped in. Customer service (generous description) have yet to reply after several weeks.
Cloe J.
I’m sorry to say but If you are considering buying I wouldn’t! Today I was stranded on a busy main road with a 21 month old and an 11month old due to punctures on the wheels. Not only could I not carry both babies and push the pram but the pram was impossible to push once this had happened! I contacted mountain buggy who advised punctures aren’t covered by there warranty policy despite my duet only being used a handful of times and only 6 months old! Quite shocking really
